Cruise Guest Support Specialist

Carnival corp.; England; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading cruise company in the United Kingdom seeks a passionate Support Advisor to engage with guests and travel agents. This full-time role offers hybrid working arrangements with satisfaction at its core. Ideal candidates will be excellent communicators, eager to provide top-notch service, and adept at problem-solving in a high-volume contact center environment. Join our diverse team and enjoy benefits like discounted cruising, recognition schemes, and opportunities for learning and development.

Benefits

Employee Discounted Cruising

Recognition scheme

Extensive learning and development opportunities

Company paid Health Cash Plan

Minimum 25 days leave

Qualifications

• Ability to offer great customer service with a desire to go the extra mile.
• Capability to resolve enquiries and complaints to a high-quality standard.
• Use product knowledge to retain guests' bookings.

Responsibilities

• Resolve queries pre and post cruise via inbound calls.
• Provide first call resolution.
• Build trusting relationships with guests and travel agent partners.

Skills

Effective communication skills

Problem solving

Customer service

Job description

A leading cruise company in the United Kingdom seeks a passionate Support Advisor to engage with guests and travel agents. This full-time role offers hybrid working arrangements with satisfaction at its core. Ideal candidates will be excellent communicators, eager to provide top-notch service, and adept at problem-solving in a high-volume contact center environment. Join our diverse team and enjoy benefits like discounted cruising, recognition schemes, and opportunities for learning and development.