Criminal Case Manager

Cyfor; Middleton; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A digital forensic company in Middleton seeks a Criminal Case Manager to drive business growth through client engagement and management of digital forensic services. The role involves developing client relationships, overseeing project management, and staying updated with industry changes. A successful candidate will be proactive, organized, and have good communication skills. Basic knowledge of digital forensics and the legal aid system is beneficial for this office-based position that may require occasional travel.

Qualifications

• Highly motivated, organised, proactive, and enthusiastic.
• Ability to work well within a team.
• Basic understanding of the Legal Aid System.
• Basic understanding in Digital Forensics and industry software.
• Good written and verbal communication skills.
• Excellent attention to detail.

Responsibilities

• Contact potential clients to introduce Digital Forensic services.
• Follow up on Marketing efforts to secure business opportunities.
• Provide quotes and manage non-technical project elements.
• Manage caseload and brief technical teams.
• Maintain relationships with existing clients through regular contact.
• Stay updated with industry changes and competitor merges.
• Update company Case Management Software database.
• Contribute to weekly team meetings.
• Engage with the Quality Team on accreditation.
• Dress and act in a professional manner.
• Lead by example.
• Comply with safe working practices.
• Engage in the Annual Staff review process.

Skills

Motivated individual

Organisational skills

Teamwork

Communication skills

Attention to detail

Job description

Criminal Case Manager
Annual Salary: £30,000 + Company Benefits

Position Overview

The Case Manager role will focus on selling our suite of Digital Forensic services, particularly those used in criminal proceedings. Mainly focusing on new business generating activities to secure more revenue, hit departmental targets and increase market dominance. The role is office based though there may be occasional travel for client meetings and seminars. A high standard of case management is required to build client confidence and trust with suitable objection handling to win regular instructions.

Reporting Structure

This individual reports to the Criminal Case Management Team Lead. This position has no direct reports.

Place of Work

This role will typically be based at CYFOR, Benjarron House, Middleton, M24 1SW but may also require occasional travel to other places of work in line with roles and responsibilities.

Performing a combination of, but not necessarily all or limited to, the following duties:

• Contact potential clients via phone, email or any other necessary means to introduce our suite of Digital Forensic services.
• Follow up on Marketing efforts to secure new business opportunities.
• Provide quotes and project manage the non-technical elements of the role to ensure operational efficiency.
• Manage their own caseload(following the training period) and ensure the technical team are sufficiently briefed in order to complete their work effectively.
• Maintain business relationships with existing clients by regular contact by phone, email or meetings.
• Keep up to date with industry updates and changes. Including changes in legislation and competitor merges.
• Add to, amend, and update our company Case Management Software database with client details and activity.
• Attend and contribute to weekly team meetings/case management meetings
• To engage with and support CYFOR’s Quality Team in the accreditation and certification of the company to regulatory standards.
• To always dress and act in a professional manner.
• To lead by example, demonstrating professionalism to colleagues commensurate with post.
• To comply with safe working practices.
• To participate and reasonably engage in the Annual Staff review process.
• Any other tasks that may be required from time to time

Experience, Knowledge and Requirements

The Case Manager should meet all of the following criteria:

• A highly motivated, organised, proactive and enthusiastic individual who can work hard on developing and nurturing new and existing client relationships.
• Ability to work well within a team
• Basic understanding of the Legal Aid System.
• Basic understanding in Digital Forensics and industry software, selling points, techniques and limitations.
• Good written and verbal communication skills.
• Excellent attention to detail.

Please Note:

As an equal opportunities employer, CYFOR welcomes applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

The intent of this Job Description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.