Credit Controller

Norton Rose LLP; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm in Bristol is seeking a Credit Management Specialist to manage cash collections and client relations. The successful candidate will meet cash collection targets and resolve invoice queries while enhancing client relationships. Prior experience with cash collection, strong communication, and proficiency in Excel are critical. Enjoy hybrid working and access to professional development opportunities within a supportive work environment.

Benefits

Minimum 25 days holiday

Discretionary bonus scheme

Private medical insurance

Life assurance

Cycle to work scheme

Qualifications

• Ability to prioritise efforts to maximise cash collection.
• Good working knowledge of regulatory environment including SAR's.
• Organised with lateral thinking skills and an eye for detail.

Responsibilities

• Meet and exceed monthly cash collection targets.
• Follow up on unidentified payments and contact clients.
• Investigate and resolve all queries relating to non-payment.

Skills

Cash collection expertise

Strong communication skills

Interpersonal relationships

Microsoft Excel

Time management

Job description

Bevan Brittan is a leadingcommercial law firm. Alongside our recognised expertise in housing,local government, and health and social care, we are specialists inthe construction, energy and resource management, higher educationand financial services sectors.

Supported by our valued businessservices professionals, our award-winning and growing legal teamsprovide almost 2,000 organisations with commercial, corporate,property, finance, regulatory, employment and litigation (commercialand clinical negligence) legal and advisory services.

As a responsible business, weembrace four values: Relationships, Reputation, Responsible andResults. These give us a sense of purpose. They influence thedecisions we make and how we work with each other. Importantly, theymotivate us to deliver meaningful outcomes for our clients and thecommunities that we're part of.

Consistently recognised as one ofThe Times Best Law Firms and highly ranked across the legaldirectories, we are proud of our hard-earned reputation. Our 2023/24financial results confirmed both revenue and profit growth for aneleventh consecutive year, ensuring our ability to continueinvesting in our people.

Looking to the future, we'retargeting ambitious growth and success. And we're looking for thebest people to be part of it.

Join a team of experts andprogressive thinkers

Based within the credit management team, with the Finance department,the successful candidate will be responsible for the effective cashcollection for all clients based within an assigned ledger. This roleis based in our Bristol office, with hybrid working available.

The role

The objectives of this role are the following:

• To meet & exceed monthly cash collection targets
• To manage a portfolio of clients (internal & external)
• Maintain and improve relations with existing and future clients byusing strong interpersonal and professional skills.
• To contribute to monthly reporting requirements
• Develop strong interpersonal relationships with staff and partners.

Main responsibilities

• Following up on unidentified payments received
• Contact clients via the telephone to confirm that (a) bills havebeen received & (b) date by which bills will be paid
• Keep a record of all communication with the customer with the aidof the 3e credit management system (CMS),
• Investigate and resolve all queries relating to non-payment ofinvoices. Send copy invoices, credit notes
• Reconcile accounts if required
• Report to credit manager on outstanding issues and advise at anearly stage of potential debtors problems.
• Meet with internal clients to discuss (a) Aged debt for theirrespective areas (b) Raise any concerns with non-payment of debt
• Provide all our clients with an outstanding debt recovery serviceby understanding their personal needs and processes.
• Deliver a service second to none in a cost effective manner.
• Participate in sending out daily credit control letters &regular statements when required.
• Manage relationships with the clients in order to reduce exposureto potential bad debt whilst ensuring client satisfaction
• Comply with Firm's procedures and manuals.
• Carry out additional duties as and when required

What we are looking for from you

• Ability to prioritise efforts to maximise cash collection
• Good working knowledge of the regulatory environment includingSAR's and Money Laundering
• Good working knowledge of Microsoft Excel and Word
• Strong communication skills - a professional & confident approach
• Establish strong working relationships with Partners, Fee Earnersand Team Assistants
• Coordinate with other members of the credit team and wider financeteams to ensure that all tasks are completed on time
• Excellent prioritisation and time management skills.
• Organised, with lateral thinking skills and an eye for detail
• Ability to demonstrate working under one's own initiative and aspart of a team

Work with approachable people

When we ask colleagues what makesBevan Brittan a great place to work, the most popular thing they sayis "the people". The overwhelming consensus is thatwemake time for each other. We welcome questions and support eachother. Naturally, we look for new colleagues who align with ourvalues.

Supported to be your best

We operate a hybrid working model based on the needs of our clients,teams and people. Our core business hours are 9am - 5:15pm Monday toFriday, but we're open to our people working more flexibly aroundthose times and welcome a conversation with you if you have anyquestions about this. We try to offer you the flexibility to work yourweek in a way that suits you.

Learning, Development & Progression

We're committed to supporting your professional and personaldevelopment needs.This means that we offer a range of tailoredtraining courses and you will have lots of opportunity to learn fromthose around you. We actively encourage progression and this isreflected in our annual review and promotion processes. You will besupported by your line manager to achieve your full potential.

As a Bevan Brittan employee, you'll have access to a variety ofservices that support your wellbeing. We've pledged our commitment toThe Mindful Business Charter and lots of our people contribute to ourWellbeing Responsible Business strand, which organises an annualcalendar of wellbeing events and initiatives.

• A minimum of 25 days holiday(plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Private medical insurancethrough Vitality
• Biennial private healthassessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Embracing our differences andvaluing inclusion

Our shared aim is that everyone is welcome and can feel comfortable being themselves atBevan Brittan. To support this, we actively value and promoteequality, diversity and inclusion in everything that we do. You'll beempowered and supported through our employee led networks, diversecolleagues, and a broad range of firmwide initiatives.

Recognising the unique contributions that a diverse workforce canbring to our business, we encourage applications from people of allbackgrounds. We take great pride in being a Disability ConfidentEmployer. If you need any adjustments throughout the recruitmentprocess or have any questions, please get in touch with ourrecruitment team by emailing [e-mail]

Acting responsibly, now and forthe future

To us, being a responsible business is second nature; a core part ofBevan Brittan's identity. Our colleagues are heavily involved inshaping and delivering activity across the four pillars of our ResponsibleBusiness strategy : Community Engagement; EnvironmentalSustainability; Equality, Diversity & Inclusion; and Wellbeing.

Our people deliver pro bono legal work for charities andnot-for-profit organisations. We play an active role in our localcommunities and donated £100,000 across our four regional officecharities last year. We are also proudly carbon neutral. We'veachieved the UN's Climate Neutral Now accreditation and ourenvironmental sustainability plan focuses on achieving our net zerocarbon target by 2040.

Collectively, the four pillars ensure we look after our colleagues'wellbeing; offer an environment in which everyone can progress onmerit, give something back to the communities in which we work; andprotect the environment.