Credit Control Team Leader

Novuna Consumer Finance; Telford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial services provider in Telford is seeking a Credit Control Team Leader to lead a team of Credit Controllers and ensure excellent customer and client experiences. The ideal candidate will have strong people management skills, a credit control background, and be proficient in Microsoft Office. The role includes overseeing customer verification checks and improving operational processes. This position offers a flexible benefits package, including an excellent bonus scheme and hybrid working options.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Strong people management skills, ideally with a credit control background.
• Familiarity with account management and ability to suggest improvements.
• Experience in making sound decisions under pressure.

Responsibilities

• Lead a team of Credit Controllers to deliver excellent customer experience.
• Ensure dealings with client accounts are fair and compliant.
• Oversee customer verification checks and workload planning.
• Improve operational effectiveness through communication with team.

Skills

People management skills

Collaborative working approach

Communication

Knowledge of managing debtor legal cases

Proficiency in Microsoft Office

Job description

Who we are?

At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.

What you'll do.

As a member of the Credit Control Team, you will lead a team of Credit Controllers to deliver a great customer and client experience. You will ensure all dealings with client accounts are based on ‘Treating Customers Fairly' (TCF).

You'll also:

• Overseeing regular customer verification checks to maintain our security
• Workload planning, distribution and resource deployment
• Communicate daily with team in order to improve operational effectiveness and efficiency, providing key information or briefing, as well as generating ideas and responding to change
• Working closely with stakeholders, including the Credit Manager and leading on the implementation and improvement of processes and procedures, to ensure the continued success of the team

What you'll bring.

You will have strong people management skills and ideally a credit control background. You will be familiar with account management and be confident enough to make suggestions and look at ways where improvements could be made.

You'll be a great fit if you

• Are able to make sound decisions
• Have a collaborative working approach
• Are a great communicator- you will be dealing with many different people from customers to stakeholders and senior management, often at the same time
• Have worked with operating systems and proficiency in Microsoft office
• Have knowledge of managing debtor legal cases

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid