Council Tax Officer

CHESHIRE East; Crewe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Crewe is seeking a Council Tax Officer to join their Revenues Team. The role demands a highly motivated individual with at least one year of office experience, capable of handling customer enquiries, and providing exceptional service. Applicants should possess 5 GCSEs including Maths and English, exhibit strong communication and problem-solving skills, and be proficient in Microsoft Office. Ideal candidates will also have experience in debt management. Competitive package offered.

Qualifications

• Must have at least 1 year of office experience.
• High-quality service delivery to residents.
• Ability to deal with debt recovery issues.

Responsibilities

• Update customer Council Tax accounts including billing and recovery.
• Answer queries and provide information.
• Handle complaints effectively.

Skills

Excellent communication skills

Problem-solving skills

Team player

Computer literacy

Stress tolerance

Education

5 GCSEs grades A-C (including Maths and English)

Tools

Microsoft Office

Job description

We are looking for a highly motivated and responsible individual to undertake the role of Council Tax Officer within our Revenues Team.

As part of a team, you will help with the effective and efficient day to day workings of the Council Tax department.

We are looking for an individual with at least 1 year of office experience who can provide a high-quality service to our residents. The role will require you to routinely deal with a large volume of enquiries across a number of areas. Your daily duties will include updating all aspects of customer Council Tax accounts including billing, collection and recovery, answering queries, providing information and handling complaints.

You need to be highly motivated and show initiative; you must also have the ability to work unsupervised in a pressured environment. You should also demonstrate excellent communication and problem-solving skills and possess a high level of computer literacy.

Applicants must have attained at least 5 GCSE’s grades A- C (or equivalent) including Maths and English as well as being fully proficient in all applications of Microsoft Office.

You should have the ability to recognise and prioritise certain issues and to possess the right approach when handling customer enquiries and complaints. A good level of stress tolerance and resilience is key, as well as good listening, organisational and problem- solving skills. You will be a strong team player.

Ideally you will have experience in debt management or recovery and will be adept at dealing with financial affairs.

You will:

• Provide excellent customer service to a diverse range of customers
• Have excellent written and verbal (e-mail, letter, telephone and face to face) communication skills
• Be flexible and adaptable to meet targets and deadlines
• Be confident when handling difficult situations
• Have the ability to work independently
• Be willing to help others
• Thrive on teamwork
• Have excellent ICT skills
• Be comfortable dealing with a range of debt recovery issues, including Enforcement Agents and vulnerable residents

Please note that candidates invited for interview will undertake a series of aptitude tests relevant to the post.

Previous applicants should not reapply.

For further information please contact Lesley Jackson via email: [e-mail].