Convenience Store Operations & Customer Leader

Sainsbury's Supermarkets Ltd; Banbury; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading supermarket chain in Banbury is seeking a Customer and Trading Manager to ensure seamless store operations and lead a dedicated team. The role requires robust people management, customer service prowess, and the ability to meet performance metrics. Ideal candidates will have substantial experience in retail management, emphasizing operational leadership and a knack for fostering brilliant customer experiences. Attractive benefits include an annual bonus, store discounts, and career development opportunities.

Benefits

10-15% employee discount

Annual bonus scheme

Free food and drinks for staff

Generous holiday entitlement

Pension match of 4-7.5%

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on various services

Qualifications

• Previous line management experience in a fast-paced operational environment.
• Ability to deliver brilliant customer service and coach a team.
• Experience managing performance and disciplinaries.

Responsibilities

• Oversee daily store operations and ensure all tasks are completed efficiently.
• Manage a team and conduct performance reviews and scheduling.
• Assist other stores as needed within close-knit network.

Skills

People management

Operational leadership

Customer service

KPI management

Problem-solving

Employee relations

Job description

A leading supermarket chain in Banbury is seeking a Customer and Trading Manager to ensure seamless store operations and lead a dedicated team. The role requires robust people management, customer service prowess, and the ability to meet performance metrics. Ideal candidates will have substantial experience in retail management, emphasizing operational leadership and a knack for fostering brilliant customer experiences. Attractive benefits include an annual bonus, store discounts, and career development opportunities.