Control Room Operator (Shift Work)

Restrata Limited; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A critical incident management company in Scotland seeks Emergency Control Room Operators (CROs). This full-time entry-level position involves monitoring global operations and managing emergency calls in a fast-paced environment. Candidates should have excellent communication skills and be tech-savvy. Training is provided to ensure readiness for critical incident management.

Benefits

Full training

Ongoing support

Skill development opportunities

Qualifications

• Confident in written and verbal communication.
• Comfortable with various digital platforms and software solutions.
• Resilient under pressure and able to prioritize tasks.

Responsibilities

• Monitoring global operations and tracking personnel.
• Answering emergency calls and initiating response procedures.
• Managing client support tickets and troubleshooting IT issues.

Skills

Excellent communication

Tech-savvy

Problem-solving

Attention to detail

Team player

Job description

Shift Pattern: 12-hour day and night shifts, rotational (includes standby)

Type: Full-time, entry-level

Are you ready to be at the forefront of critical incident management and make a real impact? We’re looking for motivated individuals with excellent communication skills and who are adept with digital tools to join our team as Emergency Control Room Operators (CROs). This is your opportunity to kick-start a meaningful career in the exciting world of emergency response.

Why Join Us?

• Purpose with Impact: You’ll play a vital role in managing real-time emergency responses and ensuring safety for people across the globe.
• Cutting-Edge Tech: Work in a state-of-the-art Global Operations Command Centre (GOCC), using innovative platforms and solutions.
• Training and Growth: We provide full training, ongoing support, and opportunities to develop skills in emergency response, incident management, and client interaction.
• Team and Culture: Be part of a supportive, dynamic team where every day is different and every effort counts.

About the Role

As a CRO, you’ll be the first point of contact for emergencies, working 24/7 in our GOCC. Your responsibilities will include:

• Monitoring global operations, tracking personnel, and maintaining critical IT systems.
• Answering emergency calls, extracting key information, and initiating response procedures.
• Managing client support tickets, troubleshooting IT issues, and compiling daily reports.
• Providing first-line support for SOS alerts and working with international teams to resolve incidents.

This is a fast-paced role where you’ll need to think on your feet, stay calm under pressure, and handle responsibilities with precision and professionalism.

Who We’re Looking For

We want candidates who are:

• Excellent Communicators: Confident in both written and verbal communication, with a clear and professional phone manner.
• Tech-Savvy: Comfortable with a variety of digital platforms and software solutions.
• Quick Thinkers: Resilient under pressure, able to prioritise tasks, and solve problems independently.
• Team Players: Adaptable, willing to learn, and eager to contribute to a high-performing team.

Additional Skills and Traits

• Strong attention to detail and a proactive approach to problem-solving.
• A flexible attitude and willingness to go the extra mile for clients.
• Previous experience in emergency response or the energy sector is desirable but not essential.
• Covering letter (which must set out how you meet the requirements above)