Control Room Operative

APCOA PARKING UK; Wigan; On-site; GBP 25,000; Full time

Job summary

A leading parking services company located in Wigan seeks a confident customer service representative to handle inbound calls and email enquiries. The role offers a flexible shift pattern, working 3 days on and 3 days off, with a competitive salary of £24,444.40 per annum and opportunities for training and development. Successful candidates will benefit from a supportive work environment that emphasizes employee recognition and career growth while ensuring inclusivity and fairness.

Benefits

Employee of the month award scheme

Pension Scheme

Employee Discount

Training and Development

Qualifications

• Experience of working in the parking industry is desirable but not essential.
• Must be 18 or over to apply.
• Full accredited training will be provided to all successful candidates.

Responsibilities

• Take inbound telephone calls.
• Respond to email enquiries.
• Ensure accuracy of information provided.

Skills

Excellent customer services skills

Effective listening

Excellent written and verbal communication skills

Ability to multitask

Ability to absorb new information

Minimum supervision

Job description

The Role

Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one? As a market leader in the Parking industry, we pride ourselves on offering tailor‑made solutions to our clients. We have award‑winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.

Shift Pattern

Working 3 days out of 7 - Inclusive of weekends.

3 x 12 hour shifts, 3 days off and this will repeat.

Working hours between 8AM - 8PM.

1x Hour Lunch, 2x 20 minute break.

What you’ll do

• Take inbound telephone calls
• Respond to email enquiries
• Take intercom calls
• Ensure the accuracy of information provided is paramount
• Certify accuracy and a high attention to detail
• Assisting with the Irish Clamp release

What you’ll bring

• Excellent customer services skills
• Effective listening to build rapport with our customers
• Be able to respond to enquiries in a professional manner Edition
• Excellent written and verbal communication skills
• Ability to absorb new information
• Ability to multitask and adapt
• Able to work with minimum supervision
• Experience of working in the parking industry is desirable but not essential
• Full accredited training will be provided to all successful candidates

What we’ll offer you

• £24,444.40 per annum
• 38.5 hours per week - 3 on 3 off
• Employee of the month award scheme
• Pension Scheme
• Employee Discount
• Training and Development

Must be 18 or over to apply.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.