Contract Management Co-Ordinator (Franchise)

Costa; St Albans; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading coffee brand is seeking a Contract Management Co-ordinator to manage the franchise contract framework, support individual franchise operations, and ensure governance processes are maintained. This role aims to ensure all agreements are current, facilitate meetings, and collaborate with legal teams. The company offers a flexible working environment and excellent perks, including a share ownership program and private medical cover. Join us to make a positive impact in a dynamic setting.

Benefits

Share Investment Plan

Pension matching up to 10%

Private medical cover

50% discount in stores

Qualifications

• History of experience in a similar role.
• Ability to manage a contracts database.
• Skills in prioritizing and organizing tasks.

Responsibilities

• Manage contracts database and ensure updates.
• Collate and manage governance agenda.
• Forward updated Delegation of Authority forms.

Skills

Contract management

Governance

Communication

Job description

At Costa Coffee, we are what we craft.We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

You’ll manage & support the franchise contract framework and Operations across the Individual Franchise Operations team and be responsible for governance and Delegation of Authority requirements across the corporate franchise business.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as aContract Management Co-ordinator,there’snever been a better time to join.

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo

Being aContract Management Co-ordinator is about so much more than bringing our coffee to the world.It’syour chance to stir up real success – which meansyou’llbe:

• Collate, prioritises and manage governance agenda – Store the agenda and cross reference
• Manage contracts database and to work with Bird & Bird to ensure that this is version controlled and up to date.
• Collate, prioritise and manage site sponsorship meetings ensure all outcomes are recorded and aligned to internal processes
• Collate and manage development days to monitor renewal process and partner expectation to contract.
• Ensure we always have agreements live and in place with all partners and that the details can be easily accessed for changes in procedure, change of law etc.
• Forward updated approved Delegation of Authority forms with relevant approvals for administrator to log in the relevant contract file ready for when required for signature

Who you are

It’syour unique ingredientswe’reinterested in:

• An expert brimming with knowledge and a history of experience in a similar role
• A visionary who can see three steps ahead to put bold plans in place
• A communicator with the passion to share ideas – and make them happen

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into anew home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

"Applying for the Brand Excellence Coach role in the Middle East. It was a life-changing experience that opened doors I never imagined."

Mike Stankiewicz Global Operations & New Market Entry Manager

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