Construction Customer Care Coordinator | Flexible Hours

Bellway Limited; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading house building company in Gateshead is seeking a Customer Care Coordinator to join their Customer Care team. The role involves managing customer calls, coordinating maintenance requests, and maintaining defect logs. Candidates should have strong administration and interpersonal skills, experience in a fast-paced environment, and GCSE Maths and English. In return, a competitive annual bonus and various benefits, including a contributory pension scheme and discounts, are offered.

Benefits

Competitive annual bonus

Contributory pension scheme

Discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience working as an Administrator in a fast-paced environment.
• Experience in the construction or house building sector is desirable.

Responsibilities

• Manage calls and log issues appropriately.
• Coordinate supply of materials and maintenance requests.
• Ensure defects are followed up by appropriate personnel.
• Maintain Customer Care log.
• Check invoices and forward for payment.
• Liaise with Buying department to order materials.
• Report defects to sub-contractors regularly.
• Arrange completion of defect works for Housing Associations.
• Ensure remedial works are completed within timescales.
• Answer customer queries in liaison with Sales Teams.
• Book appointments for addressing latent building defects.

Skills

Interpersonal skills

Communication skills

Administration skills

IT skills

Ability to work under deadlines

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading house building company in Gateshead is seeking a Customer Care Coordinator to join their Customer Care team. The role involves managing customer calls, coordinating maintenance requests, and maintaining defect logs. Candidates should have strong administration and interpersonal skills, experience in a fast-paced environment, and GCSE Maths and English. In return, a competitive annual bonus and various benefits, including a contributory pension scheme and discounts, are offered.