Connectivity Engineer

Mesh-AI Limited; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading technology company in the UK is seeking a Solutions Engineer specializing in Connectivity. The successful candidate will support pre- and post-sales engineering efforts and interface with customers to gather requirements for voice and data services. They will also provide mentorship and document service proposals. Ideal applicants have at least 6 years in telecommunications design and strong customer service skills, along with a Bachelor's degree in IT. This role offers exciting opportunities for growth in a dynamic environment.

Benefits

Collaborative work environment

Endless internal career opportunities

Qualifications

• Minimum 6 years in Telecommunications Circuit Design Engineering.
• At least 4 years in a Sales or Solutions Engineering role.
• Strong communication skills with various stakeholders.

Responsibilities

• Provide support for pre- and post-sale connectivity engineering.
• Document proposals for services and prepare project plans.
• Act as a mentor for Cloud Connectivity Engineers.

Skills

Telecommunications Circuit Design Engineering

Sales or Solutions Engineering

Customer service skills

Problem-solving skills

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft Office (Excel, Word, PowerPoint, Visio)

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As the Solutions Engineer, Connectivity, you will be an active participant in the NiCE CXone presales effort. მსოფლიოს You will interface directly with end users to conduct a thorough discovery process, gathering requirements which facilitate the engineering of voice and data interconnections. These connections enable customers or their partners to use our software platform. After customers have confirmed interest in using NiCE CXone applications, you will be engaged to finalize the design components for voice and data services. You will also interface with existing customers who require connectivity revisions or upgrades.

How will you make an impact?

• Providing direct support to NiCE CXone sales and customer service organizations for pre- and post-sale apresentado connectivity engineering needs
• Attain a mastery-level knowledge of the voice and data services available through NiCE CXone and be able to communicate their full functionality and interconnection requirements to customers and their vendors.
• Developing solutions for a wide range of complex applications; solutions are imaginative, thorough, practical and consistent with the organization’s objectives.
• Thoroughly document proposals for standard and customized services. Prepare detailed project plans and order summaries for presentation to end users and their partners.
• Approval of designs for sale upon customer acceptance.
• Act as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended.
• Act as a mentor for Cloud Connectivity Engineers who need design guidance.
• Organize resources required to successfully accomplish projects and organizational goals.
• Establish and maintain strong working relationships with various departments in and outside of the company, in order to ensure overall order coordination success.
• Approximately 25% travel may be required.

Have you got what it takes?

• Bachelor’s degree in information technology or related field, or equivalent work experience required.
• 6+ years in Telecommunications Circuit Design Engineering or Analysis.
• 4+ years in a Sales or Solutions Engineering role.
• Demonstrated working knowledge of telecom principles and concepts.
• Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel.
• Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts and network principles as well as applied knowledge of established procedures, policies and practices.
• Highly organized, motivated and self‑sufficient with a desire to win.
• Strong customer service and technical support skills, coupled with problem‑solving, troubleshooting skills, analytical and decision‑making ability.
• Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Freund (SIP, MGCP, SBC, etc), IP4 and IPv6 addressing.
• Proficiency with Microsoft Office products: Excel, Word, PowerPoint and Microsoft Visio.

You will have an advantage if you also have:

• Prior experience presenting solutions to stakeholders at all levels, both in virtual and face‑to‑face environments.
• Prior experience with provisioning of Dedicated TDM and IP services.
• Prior experience in building switching and routingจาก for customer or carrier facing connections.
• Prior experience with installation and implementation of telephony related equipment such as PBXs, routers, firewalls, switches, etc.

What’s in it for you?

Join an ever‑growing, market‑disrupting, global company where the teams – comprised hátt the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise'entreprise bar, you may just be our next NiCEr.

Requisition ID: 9603

Reporting into: Director, Solution Engineering, Platform

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.