Community Safety Officer

Inside Housing Management; Milton Keynes; Hybrid; GBP 38,000; Full time

Job summary

A community service organization is seeking a Community Safety Officer to deliver proactive Anti-Social Behaviour (ASB) and Community Safety Services in Milton Keynes. The ideal candidate will have CIH Level 2, strong knowledge of ASB case management, and the ability to build relationships with local partners. This full-time position offers a hybrid working model and requires a full UK driving license. Join us to help create safer, stronger communities.

Qualifications

• Good knowledge of Tenancy Enforcement and the ASB and Crime and Policing Act 2014.
• Up to date knowledge of the regulatory environment.
• A full UK driving license is essential.

Responsibilities

• Own a case load of ASB and community safety cases.
• Complete full case management for cases.
• Engage with customers to build trust.

Skills

Overseeing complex ASB case management

Building positive relationships with Local Authority partners

Ability to manage a team

Calm and focused under pressure

Using housing systems effectively

Education

CIH Level 2

Job description

Community Safety Officer

Hybrid with a weekly presence in our Milton Keynes office

£37,400 per annum

Full Time, Permanent

Are you passionate about creating safer, stronger communities? At Amplius, we’re looking for a proactive Community Safety Officer to deliver proactive and effective Anti‑Social Behaviour (ASB) and Community Safety Services across our Milton Keynes region.

In this role, you’ll protect our customers, communities and assets through prevention, early intervention, and robust case management while fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities.

Salary: £37,400 per annum

Contract: Permanent, Full Time

Your week: 36.25 hours (Monday to Friday 9am – 5:15pm)

Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

• Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.

• Complete full case management, including proportionality assessments and preparation should any legal action be required.

• Understand and work towards regional performance against KPI’s, service standards and customer satisfaction measures.

• Build and maintain effective relationships with local statutory officers in a designated area.

• Attend multi‑agency forums, for example MARAC and Community Safety Partnerships in person if possible.

• Engage with customers to gather intelligence, build trust, and co‑produce local safety initiatives for more complex case management.

• Ensure compliance with policies and procedures.

• Maintain a detailed knowledge of anti‑social behaviour best practice and legislation.

• Champion a culture of safeguarding, inclusion, and customer empowerment.

What we’re looking for

• CIH Level 2 – already achieved, working towards or willing to do so.

• Good knowledge and experience overseeing complex ASB & Community Safety case management.

• Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014.

• Up to date knowledge of the regulatory environment.

• Experience of building positive relationships with Local Authority partners and other key stakeholders.

• Able to use housing systems effectively.

• Ability to manage a team.

• Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges.

• Able to travel around a large geographical area as required.

A full UK driving license is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: Sunday 11th January 2026

Phone screening: Wednesday 14th January 2026

Interviews: Monday 19th January 2026 (in Milton Keynes)

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!