Community Leader — Growth, Events & Member Experience

Iwg Plc; Wales; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A global workspace provider in the United Kingdom is seeking a Community Manager to lead a customer-focused team and deliver excellent customer service. The role involves showcasing workspace benefits, resolving customer inquiries, and building a vibrant community through events. The ideal candidate is enthusiastic, resilient, and capable of building strong relationships. The position offers opportunities for career development and mobility internationally.

Qualifications

• Enthusiastic with a positive attitude towards customers.
• Resilient and adaptable to change, demonstrating energy and passion.
• Confident and approachable, building strong relationships.

Responsibilities

• Showcase the product by keeping the center looking its best.
• Provide excellent customer service to both existing and new customers.
• Resolve or escalate customer queries effectively.
• Grow the business by showcasing to new customers and upselling services.
• Build a vibrant community through hosting events.
• Manage a customer-focused team.

Skills

Customer Service

Communication

Team Management

Attention to Detail

Problem Solving

Job description

A global workspace provider in the United Kingdom is seeking a Community Manager to lead a customer-focused team and deliver excellent customer service. The role involves showcasing workspace benefits, resolving customer inquiries, and building a vibrant community through events. The ideal candidate is enthusiastic, resilient, and capable of building strong relationships. The position offers opportunities for career development and mobility internationally.