Communication & Engagement Manager

Reiss Ltd.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is looking for a Retail Communications and Engagement Manager to drive the development of a clear and impactful communication strategy across international markets. The role involves leading the retail communication strategy, supporting store teams, and enhancing communication effectiveness. The ideal candidate will have retail leadership experience, strong communication skills, and a commercial mindset. The position offers competitive salary, employee discounts, and various workplace benefits.

Benefits

Competitive salary

Company bonus

Employee discount up to 65%

Wellbeing services

Health support plan

Workplace pension contributions

Enhanced parental leave

Electric Vehicle scheme

Cycle to Work programme

Season ticket travel loan

Qualifications

• Experience delivering engaging messages in a multi-site or retail environment.
• Ability to adapt communication for different cultures.
• Strong understanding of store environments.

Responsibilities

• Develop and execute the retail communication strategy.
• Provide coaching and guidance for consistent delivery.
• Partner with stakeholders to deliver aligned store communications.
• Continuously improve communication channels for effectiveness.
• Establish two-way communication between stores and support functions.
• Monitor the effectiveness of communications using data.

Skills

Retail leadership experience

Excellent written and verbal communication

Stakeholder engagement

Commercial awareness and passion for retail

Organizational skills

Data-driven insight and analysis

Innovative mindset

Job description

What’s the role about?

As our Retail Communications and Engagement Manager, you will lead the development and delivery of an engaging, clear and impactful retail communication strategy across multiple markets. Working as part of our Retail Operations team, you will ensure store teams receive the right information, at the right time, in the right way to drive awareness, engagement and strong in-store execution.

Operating across international markets, the role partners closely with Retail Leadership, Operations, Marketing and Support Centre teams to shape how we communicate with stores. You will champion best practice, explore new tools and approaches, and ensure retail communications support both day-to-day operations and future business opportunities.

Who you are

• A retail leader with experience delivering clear, engaging messages in a multi-site or retail environment.
• Confident working across international markets, with the ability to adapt tone and approach for different cultures and audiences.
• A clear and credible communicator with excellent written and verbal skills and a strong eye for detail.
• Commercially aware and passionate about retail, with a strong understanding of the realities of store environments.
• An influential relationship-builder, able to engage, challenge and align stakeholders at all levels.
• Organised and agile, comfortable managing multiple priorities and working at pace to tight deadlines.
• Insight-led, able to assess effectiveness and use feedback and data to drive continuous improvement.
• A collaborative leader who enjoys developing teams, coaching others and sharing expertise.
• Proactive, solutions-focused and open to innovation, with a strong interest in new technology and evolving ways of working.

What you’ll be doing

• Lead the development and execution of the retail communication and engagement strategy across all markets, ensuring messages are clear, engaging and delivered right first time.
• Provide leadership and support across Communication and Engagement, offering coaching and guidance to ensure consistent, high-quality delivery.
• As part of Retail Operations, partner with Marketing and wider stakeholders to plan, prioritise and deliver store communications aligned to business and cultural needs.
• Own and continuously improve retail communication channels and platforms, ensuring the right mix of tools, formats and timing is used to maximise engagement and effectiveness.
• Establish strong two-way communication between stores and support functions, actively gathering feedback to influence decisions, improve execution and shape future activity.
• Plan and manage communication critical paths, ensuring all activity is effectively scheduled, measurable and supported by clear SLAs, including translation where required.
• Measure and monitor the effectiveness of communications, channels and messages, using insight and data to inform ongoing improvements to the strategy.
• Act as a central point of contact for stores, field and support centre teams, supporting operational queries, communicating key programmes (including bonus and incentive schemes), and representing Retail Operations leadership when required.

What we’ll do for you

• Competitive salary and company bonus.
• Up to 65% employee discount.
• Access to exclusive sample sales.
• Aviva DigiCare+ wellbeing services.
• Medicash health support plan.
• Workplace pension contributions.
• Enhanced parental leave policies.
• Electric Vehicle scheme via Octopus Energy.
• Cycle to Work programme.
• Season ticket travel loan.
• Plus further workplace benefits.

If you want to start your story at Reiss as our Retail Communications and Engagement Manager, don’t miss out — apply now!

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.