Commercial Leader – CCDO (Customer & Digital)

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Commercial Manager to join their Chief Customer & Digital Office. This role involves crafting and monitoring commercial plans across multiple product areas, including pensions and investments. The right candidate will have a strong background in performance frameworks, data interpretation, and stakeholder management, driving commercial strategies that enhance customer outcomes and business success. This position offers a hybrid working model, a competitive salary, and a range of employee benefits.

Benefits

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days' holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Deep understanding of performance frameworks.
• Proven experience in commercial or transformation-focused roles.
• Ability to drive actionable insights from complex data.

Responsibilities

• Define and own commercial strategies aligning with customer needs.
• Lead commercial reviews and deep dives for insights.
• Build relationships to align commercial priorities and drive delivery.

Skills

Performance frameworks

Stakeholder management

Data interpretation

Cross-functional leadership

Strategic thinking

Job description

A leading financial services provider in the UK is seeking a Commercial Manager to join their Chief Customer & Digital Office. This role involves crafting and monitoring commercial plans across multiple product areas, including pensions and investments. The right candidate will have a strong background in performance frameworks, data interpretation, and stakeholder management, driving commercial strategies that enhance customer outcomes and business success. This position offers a hybrid working model, a competitive salary, and a range of employee benefits.