Commercial Director – Reservations, Front of House

The Access Group; London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading software provider for hospitality is seeking a Commercial Leader to oversee the development of innovative SaaS solutions. You will define product vision and strategy, lead cross-functional teams, and drive market research and business objectives in a dynamic environment. The ideal candidate has extensive experience in the Hospitality SaaS market and strong leadership skills. This role offers a competitive salary along with various benefits and a blended working approach.

Benefits

25 days holiday

Matched pension scheme

Charity day

Qualifications

• Tenured Director level or above product management experience in the SaaS industry.
• Relentless drive & energy, can get the best out of people.
• Ability to think strategically and creatively.

Responsibilities

• Lead a high-performing, cross-functional team to deliver customer-centric propositions.
• Drive market research, competitor analysis, and business case development.
• Develop and execute Go-To-Market strategies to maximize product value.

Skills

Strong knowledge of the Hospitality SaaS market

Exceptional leadership and influencing skills

Ability to drive accountability

Experience in using data and analytics tools

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.**About you**The Hospitality division is home to a scalable cloud-based business management suite featuring 20+ integrated software solutions designed specifically for pubs, bars, nightclubs, restaurants, foot-to-go and hotels.We are looking for a Commercial Leader to lead the development and delivery of our innovative SaaS solutions: ResDiary, Collins, Design My Night, Tonic and Soda which are key elements of the Front Of House Hospitality Division. You will be responsible for defining the product vision, strategy, and roadmap, as well as leading a matrixed cross functional team (product, engineering, sales, account management, marketing, and customer success teams) to ensure the success of our products in the Hospitality market.**Day-to-day, you will:*** Leadership: Lead a high-performing, cross-functional team to deliver customer-centric, competitive propositions while fostering innovation and collaboration.* Commercial Strategy: Drive market research, competitor analysis, and business case development to identify product opportunities. Manage budgeting, objective setting, and P&L responsibilities to achieve growth metrics.* Business Objectives: Align objectives (OKRs) across teams to drive growth and profitability metrics, such as SaaS: ARR, GRR, NRR, and NPS and Variable metrics: Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes, Take Rate etc.* Go-To-Market (GTM) Strategy: Develop and execute GTM plans, ensuring product value is communicated, and speed to value, adoption, retention, and revenue opportunities (X-Sell & Upsell) are maximized.* Product Lifecycle Management: Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings.* Metrics and Analysis: Track product metrics, monitor feedback and usage, and ensure data-driven decisions for product roadmap and backlog prioritization.**Your skills and experiences might also include:*** Strong knowledge of the Hospitality SaaS market, trends, best practices, and technologies.* Tenured Director level, or above, product management experience in the SaaS industry.* Display exceptional leadership and influencing skills.* Relentless drive & energy; can get the best out of people and leads from the front.* Ability to drive accountability and influence across all levels of influence, from divisional management teams to board level.* Ability to think strategically and creatively, and to translate product vision into actionable plans and deliverables.* Experience in using data and analytics tools to measure and optimize product performance and user/customer behaviour.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.