Collections Specialist

DWF; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global provider of integrated services in Leeds is seeking a Customer Service Advisor - Collections. This hybrid role involves handling collections through calls, emails, and letters while managing a caseload of pre-legal matters. Successful candidates will possess strong communication skills and previous customer service experience. The opportunity offers genuine progression potential within an inclusive environment. Interested applicants are encouraged to apply regardless of their experience level, as they may be the right fit for the team.

Qualifications

• Previous experience within collections/debt recovery is desirable but not essential.

Responsibilities

• Take responsibility for a caseload of pre-legal collection matters.
• Handle inbound and outbound calls in a high-volume pre-legal collections environment.
• Prioritise and organise work efficiently to meet deadlines.
• Develop knowledge and drive development by working with senior team members.

Skills

Excellent written and verbal communication skills

Previous Customer Service experience

Computer literate including proficient use of Microsoft Office

Ability to prioritise and manage multiple tasks

Good attention to detail

Good teamwork skills

Job description

Why join us?

The Recoveries team at DWF is excited to welcome a new Customer Service Advisor - Collections to our dynamic team in Leeds. This role would be well suited to anyone who is passionate about customer service and enjoys supporting people from a point of difficulty through to a successful resolution.

As a Customer Service Advisor - Collections, you'll play a crucial role in maximising recoveries within our fast-paced and energetic team utilising emails, letters and phone calls.

We are committed to your development and offer genuine opportunities for progression within our team and the wider business. This hybrid role offers the flexibility of working in the office for 3 days and from home for 2 days each week.

Responsibilities

• Take responsibility for a caseload of pre-legal collection matters to achieve suitable resolutions with support from your team.
• Handle inbound and outbound calls in a high-volume pre-legal collections environment.
• Prioritise and organise your work efficiently to meet specified deadlines and maintain a consistently high standard.
• Look for opportunities to develop your own knowledge and to drive your development by working with senior team members and internal training resources.

What will help you succeed in this role?

Essential

• Excellent written and verbal communication skills
• Previous Customer Service experience
• Computer literate including proficient use of Microsoft Office
• The ability to prioritise and manage multiple tasks
• Good attention to detail
• Good teamwork skills

Desirable

• Previous experience within collections/debt recovery (not essential)

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

#LI-Hybrid