Club Assistant

LHM Luxury Hotel Management Ltd; St. Ives; On-site; GBP 27,000; Full time

Job summary

A luxury hospitality provider in St. Ives is seeking a Club Assistant to ensure smooth operations of leisure facilities. The role includes tasks like member check-ins, café service, and facility checks, along with providing excellent customer service. Ideal candidates will have experience in a related field, exceptional communication skills, and the ability to multitask. The position offers a competitive salary, holiday, and benefits including training opportunities and club membership.

Benefits

Competitive salary

28 days paid holiday

Ongoing training and development

Leisure club membership

Employee discounts on café and spa services

Supportive work environment

Qualifications

• Previous experience in a similar role within a similar environment would be beneficial.
• Strong organizational skills and a proactive attitude towards problem-solving.

Responsibilities

• Assist in the day‑to‑day operations of the club, including member check-ins and facility checks.
• Provide excellent customer service by addressing guest inquiries and resolving issues.
• Collaborate with team members to uphold cleanliness, organization, and safety standards.

Skills

Customer-focused approach

Excellent communication skills

Ability to multitask

Strong organizational skills

Job description

About Us

Carbis Club operates the leisure, spa and café facilities at Una St Ives in the picturesque Carbis Bay, Cornwall. We are looking to expand our current team by recruiting for a Club Assistant to help look after our club users.

The role consists of a mix of early (6.15am-2.15pm) and late (12.45pm-8.45pm) shifts and includes weekends on a rota basis. Daily tasks include member check‑ins, facility checks, simple café service, payment processing, pool testing and general administrative duties.

Role Overview

The Club Assistant plays a crucial role in ensuring the smooth operation of our leisure facilities and hospitality offerings. This position is integral to maintaining high standards and providing exceptional guest experiences.

Responsibilities

• Assist in the day‑to‑day operations of the club, including member check‑ins, facility checks, simple café service, payment processing, pool testing and general administrative duties.
• Be an integral part of the resort team, including setup, service, and cleanup within the café.
• Provide excellent customer service by addressing guest inquiries, resolving issues, and exceeding expectations.
• Collaborate with team members to uphold cleanliness, organization, and safety standards throughout the club.

Qualifications

• Previous experience in a similar role within a similar environment would be beneficial.
• Excellent communication skills and a customer‑focused approach.
• Ability to work effectively in a fast‑paced environment and multitask with attention to detail.
• Strong organizational skills and a proactive attitude towards problem‑solving.
• Be a self‑starter.

Benefits

• Competitive salary of £26,675 per annum.
• 28 days paid holiday per year.
• Ongoing training and development opportunities to enhance your skills and career growth.
• Leisure club membership.
• Employee discounts on café and spa services.
• Other benefits package.
• A supportive and inclusive work environment within a luxury hospitality setting.

If you are passionate about delivering exceptional guest experiences and thrive in a dynamic team environment, we invite you to apply for the Club Assistant position with us.