Cloud Telephony Solutions Engineer (UCaaS/CCaaS)

PHMG; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading audio branding agency based in Manchester is looking for a Technical Implementation Specialist. The role involves consulting with clients on cloud telephony solutions, creating call flow maps, and managing project implementation. The ideal candidate has experience with telephony systems, strong communication skills, and the ability to work under pressure. Full-time position in a dynamic environment.

Qualifications

• Experience in Implementation roles with cloud telephony technologies.
• Strong technical skills and client communication abilities.
• Ability to work under KPIs and deadlines in a fast-paced environment.

Responsibilities

• Consult with clients on telephony solutions.
• Create client-friendly call flow maps.
• Implement and test projects to ensure quality delivery.
• Provide technical assistance to account management.
• Train and support on complex casework.

Skills

Cloud telephony experience

Technical Implementation

Client communication

Organizational skills

KPI-focused

Tools

CRM

Microsoft Office Suite

Job description

A leading audio branding agency based in Manchester is looking for a Technical Implementation Specialist. The role involves consulting with clients on cloud telephony solutions, creating call flow maps, and managing project implementation. The ideal candidate has experience with telephony systems, strong communication skills, and the ability to work under pressure. Full-time position in a dynamic environment.