Clinique Boots Sedley Counter Manager (FT 37.5hrs)

The Estee Lauder Companies Inc.; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty retailer in the UK is seeking a passionate Counter Manager to oversee a high-performing team. In this role, you will be responsible for delivering exceptional customer experiences, executing business plans, and managing in-store events. Ideal candidates should have retail management experience, strong leadership skills, and a passion for beauty. Flexible availability is important to maintain a good work-life balance.

Qualifications

• Proven retail management/assistant management experience preferably within beauty or fast‑paced retail.
• Experience in team management with skills in leadership and communication.
• Flexible availability across days/hours for work-life balance.

Responsibilities

• Manage the counter team to deliver exceptional customer experiences.
• Create and execute a business plan for customer recruitment and retention.
• Lead a high performing team and execute impactful in-store events.

Skills

Retail management

Team management

Customer service

Sales analysis

Leadership

Job description

Overview

Clinique’s promise is to create great looking skin for everyone. Born out of a Dermatologist office, Clinique are the leading authority in the Active Derm category with diagnostics, built on 55+ years of dermatological research and products that deliver clinical results clients will see and feel instantly, and over time.

Clinique’s mission has always been to provide the safest, most effective formulas in simple routines that bring remarkable results. Clinique is built on passion – a passion for our clients, for our innovative products and the development of our talent. We place the client at the heart of everything we do, giving superior care by providing dermatologist guided solutions, from skincare to makeup.

Responsibilities

This is an exceptional opportunity for you in managing the counter team. You will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry, then this could be the perfect role for you. As one of our talented Counter Managers, you will be passionate about skin and beauty, creating an exceptional customer experience making your client feel Valued, Respected, Connected, and Confident while selling our market-leading products across our Skincare, Makeup, and Fragrance.

Qualifications

• Proven retail management/assistant management experience preferably within beauty or a fast‑paced retail environment
• Experience in team management with skills in leadership, communication, motivation and performance evaluation
• Experience setting sales and customer service targets, sales analysis and staff scheduling
• Experience of creating and executing in‑store events
• A passion and energy to provide inspirational, authentic and personalised customer service
• An approachable and friendly personality
• Flexible availability across days/hours. We want all of our team to have a good work‑life balance, please discuss your availability further with the hiring manager before/during the interview
• Proof of right to live and work in the count