Clinical Team Administrator

NHS; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the North East is seeking a Clinical Team Administrator for the Mental Health Team and Integrated Support Unit at HMP Durham. The role involves managing administrative support, coordinating appointments, and interacting with healthcare professionals. Successful candidates will have a Level 3 qualification in a relevant field, customer service experience, and proficiency in Microsoft Office. The position offers a starting salary of £24,937 per annum with generous NHS benefits including annual leave and pension schemes.

Benefits

Generous NHS pension scheme

Annual leave package (27 days plus bank holidays)

Training and development opportunities

Qualifications

• Experience in an administrative environment.
• Proficiency in diary management and filing systems.
• Experience in customer service, both face-to-face and remote.

Responsibilities

• Manage enquiries to the clinical team and other professionals.
• Coordinate appointments and manage diaries.
• Maintain up-to-date case-note files for patient appointments.

Skills

Customer service

Diary management

Organizational skills

Data input

Education

Level 3 qualification in a relevant field

Key skills in literacy and numeracy Level 2

RSA Level 2 or equivalent secretarial experience

Tools

Microsoft Office

Job description

The closing date is 28 December 2025.

We have an exciting opportunity for a Clinical Team Administrator to join Health and Justice working into two teams in HMP Durham – the Mental Health Team and the Integrated Support Unit.

This is a fantastic opportunity to join and support our multi–disciplinary teams who work closely together to give the best holistic care to our patients. In this role, you will be based in the prison working closely with the team.

If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we welcome your application for this role.

Flexible working options may be available, please contact Sophie Kirk [e-mail] to discuss.

Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

The role is multifaceted with opportunities for progression and development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.

The role will include dealing with enquiries to the clinical team, healthcare and prison professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel in an appropriate and timely manner. You will be the first point of contact for other professionals responding in a helpful manner to enquiries or other issues raised.

Support diary management and appointment coordination, arrange and minute meetings, distribute agendas, papers, etc.

You will be required to create and ensure case‑note files are up to date and available for patient appointments/admissions, including liaison with other departments and sites.

Undertake general office duties as required, including ordering supplies, filing, photocopying, etc.

About us

With a starting salary of £24,937 per annum, a generous NHS pension scheme, a fantastic annual leave package (initially 27 days plus bank holidays if new to the NHS) and access to other NHS staff benefits and discounts, this role offers a lot. Many training and development opportunities are available, giving you the chance for career progression and development into other areas of work.

Staff recognition is very important to us. We work closely with colleagues across the Trust to support development, the staff voice and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting outstanding work each day.

We recognise that administrators and professionals are a valuable asset to our organisation. Their contribution helps us achieve our aim of consistently providing safe and high‑quality care for our service users – the kind of care we would want for ourselves and our loved ones.

Job responsibilities

Please refer to the attached job description and person specification for detailed information to ensure you meet the role criteria before applying.

Contact to discuss the post is welcomed.

Person Specification

Qualifications

• Level 3 qualification in a relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills/functional skills in literacy and numeracy Level 2 or O Level (Grade C and above/New GCSE in Maths and English Grade 4‑9) are an essential requirement to be fully competent in the role
• Level 3 in Business Administration
• RSA Level 2 or equivalent secretarial/administrative experience in a clinical environment

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute‑taking, data input, collating and presenting information)
• Customer service experience (face‑to‑face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintaining administrative systems and processes
• Experience of working autonomously and proactively
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain it
• Knowledge of office systems and processes
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust