Clinical Support Worker - EAU (WCH)

North Cumbria Integrated Care; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional health service provider in Manchester seeks a Clinical Support Worker for the Emergency Assessment Unit. Responsibilities include assisting healthcare practitioners and maintaining patient care standards. Ideal candidates will have a Level 3 qualification or equivalent experience, along with solid interpersonal skills. The role offers competitive benefits, including NHS pension and flexible working options, with a salary range of £24,937 – £26,598 per annum.

Benefits

27-day holiday scheme

Flexible working scheme

NHS discounts

Salary sacrifice schemes

Qualifications

• Experience in health or social care settings.
• Knowledge of data protection and health & safety legislation.
• Commitment to complete National Care Certificate within 12 weeks.

Responsibilities

• Assist registered nurses in delivering high-quality patient care.
• Maintain patient privacy and dignity at all times.
• Develop competencies in nursing tasks for safe care.

Skills

Excellent interpersonal skills

Basic IT skills

Time-keeping and planning

Attention to detail

Education

Level 3 vocational qualification or equivalent

Numeracy and literacy, Level 2

Job description

Clinical Support Worker - EAU (WCH)

Employer: North Cumbria Integrated Care NHS Foundation Trust – West Cumberland Hospital, Whitehaven

Contract: Full time, 37.5 hours per week, permanent, NHS Band 3 (salary £24,937 – £26,598 per annum, pro rata)

Closing Date: 12/12/2025 23:59

Job Overview: An exciting opportunity to become a permanent Healthcare Assistant on the Emergency Assessment Unit (EAU), Ward 6 & SDEC at WCH. The EAU is a 27‑bedbedded unit providing acute care to emergency admissions, soon to be transformed into a Same‑Day Emergency Care unit and Ward 6 Short Stay unit.

Main Duties

• Assist registered nurses and other healthcare practitioners in delivering high quality patient care
• When trained and deemed competent, undertake clinical activities using appropriate equipment
• Maintain patient privacy, dignity and compassionate care at all times
• Contribute to a multidisciplinary team and departmental objectives
• Develop and maintain competencies in nursing tasks to ensure safe, high quality care
• Manage housekeeping, ward upkeep, stock replenishment and equipment cleaning/storing as required
• Work under the direct or indirect supervision of registered or assistant practitioners

Person Specification – Qualifications

• Level 3 vocational qualification OR equivalent short courses and competency workbook in a range of patient and clinical care duties, or equivalent experience
• Theoretical knowledge and experience of a range of care and related procedures
• Knowledge of data protection legislation and health & safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of employment
• Numeracy and literacy, Level 2
• Relevant training for Clinical Support Workers

Knowledge & Experience

• Experience in health or social care settings
• Recording clinical observations and escalating changes
• Working knowledge of legislation underpinning care provision
• Understanding of robust, accurate, timely documentation
• Safeguarding knowledge; work‑related boundaries; GDPR confidentiality
• Familiarity with NHS and social care policies
• Computer skills, electronic patient records, Trust systems
• Understanding of Trust business and prior Trust experience (preferred)

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills
• Time‑keeping, planning and prioritisation
• Basic IT skills for electronic patient records
• Analytical, judgemental skills for patient/service‑user interactions
• Holistic, person‑centred care awareness
• Attention to detail, initiative and compassionate values
• Support patient independence, calm under pressure, professional image
• Reliability, adaptability, dependability, keyboard skills; venepuncture (preferred)

Personal Circumstances & Practicalities

• Willing to work flexible hours – nights, weekends, bank holidays
• Flexible and versatile to meet service needs
• Ability to travel between Trust sites or attend off‑site training

Benefits

• 27‑day holiday scheme rising to 33 days after 10 years
• Flexible working scheme
• NHS discounts
• Salary sacrifice schemes (lease cars, Cycle to Work)
• Opportunities for development
• Competitive NHS pension scheme
• Vivup – free, confidential counselling and information service

Additional Information

Relocation assistance may be available for successful applicants moving to the region for certain posts. The role may require a Disclosure and Barring Service check. DBS charges will be met by the successful candidate via salary deduction.

Visa: Applicants requiring a Health and Care Visa or Skilled Worker Visa should check eligibility with the UKVI salary threshold. If not eligible, applicants may not be progressed.