Clinical Support Administrator

Hospiceuk; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare charity in Greater London is seeking a Clinical Support Administrator for the First Contact Team. This role involves being the initial point of contact, handling calls from individuals in stressful situations, providing advice, and performing necessary administrative tasks. Candidates should have strong communication skills, experience in a call center, and the ability to work in high-pressure environments. The position offers 27 days of holiday, subsidized café options, and participation in pension schemes.

Benefits

27 days holiday plus public holidays

Subsidised café

Season ticket/Welfare loans

Continuation of NHS Pension Scheme

Cycles discount and cycle to work scheme

Health Cash Plan

Qualifications

• Experience in administration and working in a healthcare environment.

Responsibilities

• Act as the first point of contact into the Hospice’s services.
• Answer telephone calls and provide advice.
• Undertake associated administration and data entry.

Skills

Effective communication and interpersonal skills

Experience in a telephone-based call centre environment

Ability to remain calm under pressure

Sensitivity and empathy

Teamwork

Attention to detail

Job description

About the job role

We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.

The First Contact Team is a dynamic one‑stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a Full Time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact into the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.

The service operates 24 hours over seven days a week for advice whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary and you will be expected to cover shifts from Monday through Friday, 8 AM to 9 PM, plus occasional weekends according to the rota.

About you

• Effective communication and interpersonal skills
• Substantial experience in a telephone‑based call centre environment
• The ability to remain calm whilst working in a pressurised environment
• The ability to deal sensitively and empathetically with people in distress
• The ability to work constructively as part of a team
• The ability to pay close attention to detail, accurate recording and data entry skills

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services—delivered at home, in our in‑patient unit, and through out‑patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary‑exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information, please contact Muhammed Ahmed, Administrative Team Lead, [e-mail] and 0208 525 5402.

This job expires on 22nd December 2025