Clinical Services Manager (Connected Care)

Bupa Insurance Limited; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading health insurance provider is seeking a Clinical Services Manager (Connected Care) in London. This role involves operational leadership and clinical excellence across various Bupa sites, ensuring high-quality patient care. Candidates must have a nursing qualification and extensive experience in healthcare management. The position offers a competitive salary and a range of benefits including health insurance and generous holiday allowance.

Benefits

25 days holiday per year

Health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various other benefits and online discounts

Qualifications

• Extensive experience managing multiple clinical pathways and leading teams.
• Proven leadership and operational management experience in private healthcare.
• Knowledge of regulatory frameworks (e.g., CQC).

Responsibilities

• Provide visible and proactive clinical leadership across multiple sites.
• Oversee integration and coordination of clinical and operational activities.
• Drive continuous improvement initiatives and compliance with regulatory standards.
• Champion quality and safety by implementing robust governance frameworks.
• Mentor and develop clinical leaders for engagement and accountability.

Skills

Clinical leadership

Communication

Decision-making

Problem-solving

Governance experience

Stakeholder management

Education

Registered Nurse (NMC) or equivalent HCPC registration

Management qualification or willingness to work towards one

Job description

Job Description

Clinical Services Manager (Connected Care)

37 Kensington High Street, London, W8 5ED (with flexibility to work across other Bupa sites as required)

Permanent, Full time

37.5 hours

Competitive Salary

We make health happen

As a Clinical Services Manager (Connected Care), you'll play a pivotal role in shaping patient pathways across Bupa's Secondary Care and Diagnostic Centres. This is a unique opportunity to combine operational leadership with clinical excellence, ensuring seamless, high-quality care for every patient. You'll lead multidisciplinary teams, drive innovation, and champion best practices to deliver outstanding outcomes and service excellence.

How you'll help us make health happen

• Provide visible and proactive clinical leadership across multiple sites, fostering collaboration and professional development.
• Oversee integration and coordination of clinical and operational activities to ensure seamless patient journeys.
• Drive continuous improvement initiatives, resource management, and compliance with regulatory standards.
• Champion quality and safety, implementing robust governance frameworks and audit processes.
• Mentor and develop clinical leaders, promoting engagement and a culture of accountability.
• Lead change management and innovation, designing and implementing new clinical delivery pathways.
• Serve as an expert advisor on clinical and operational matters, contributing to strategic planning.
• Ensure staff compliance with mandatory training and support ongoing professional development.

Key Skills / Qualifications

• Registered Nurse (NMC) or equivalent HCPC registration.
• Extensive experience managing multiple clinical pathways and leading teams.
• Proven leadership and operational management experience in private healthcare.
• Strong communication, decision-making, and problem-solving skills.
• Demonstrated experience in governance, quality assurance framework, incident handling, conflict resolution, and policy development.
• Experience in commercial stakeholder relationship management

Desirable

• Teaching/Assessing qualification.
• Management qualification or willingness to work towards one.
• Experience in private healthcare settings.
• Knowledge of regulatory frameworks (e.g., CQC).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Nursing & Theatres

Locations

Cromwell Hospital London, Cromwell HSK