Clinical Advisor

Haringey GP Federation; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading healthcare organization is seeking an NHS 111 Clinical Advisor to join their team in the United Kingdom. This crucial position involves using clinical expertise to conduct triage, provide advice, and support healthcare professionals during emergencies. Candidates should possess significant post-registration experience in acute or primary/community care and be prepared to work in a dynamic, 24/7 environment. The role requires effective communication and clinical decision-making skills to ensure patient safety and deliver high-quality care.

Qualifications

• Minimum 2 years in adult acute or primary/community care experience.
• Significant post-registration training.
• Understanding of patient management in various care settings.

Responsibilities

• Carry out complex triage and support call handlers.
• Communicate risks and provide effective home care advice.
• Contribute to service improvements and assist colleagues.

Skills

Effective communication

Clinical decision-making

Negotiation skills

Time management

IT skills

Education

Regulated Health Care Professional registration

Minor injuries certificate

Job description

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.We are looking for new NHS 111 Clinical Advisors to join our rapidly growing network of colleagues. This is a fantastic opportunity to join a great team and dynamic work culture.

Main duties of the job

As a Clinical Advisor for NHS 111, youll use your clinical expertise to carry out complex triage, provide vital advice, and support call handlers during critical situations - all to keep patients safe.

About us

Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Job responsibilities

KEY RESPONSIBILITES AND ACCOUNTABILITIES

• Receive requests for assistance, treatment, or care atIntegrated Urgent Care IUC, NHS 111 contact centres. This includes front-endingof calls, clinical validation and assessment and provision of support andadvice to other call-handling colleagues via clinical advice line.
• Interact with individuals using telecommunications. You willmanage the calls in a controlled, professional, and courteous manner, treatingall patients with compassion, empathy and respect. You will receive calls frompatients, carers, colleagues, other healthcare professionals and undertake anassessment of presenting concerns using a Clinical Decision Support System CDSS.
• Communicate effectively in a healthcare environment withcolleagues as well as callers to the IUC NHS 111 service. You will need toadjust the way you communicate to fit their knowledge and deal with callerswith empathy and understanding. You will accurately record and check or amenddetails on the call logging computer system as well as verifying callerresponses.
• Assess an individuals health status remotely, usingclinical knowledge, probing and advanced communication skills in order to makedecisions on the most appropriate action and provide effective home care adviceto callers. You will facilitate the patient pathway through primary, secondary,community and tertiary care. This may need you to retrieve and reconcileinformation about an individuals medication, escalating appropriately asnecessary.
• Communicate risks to health, wellbeing, and safety to arange of individuals and advise how the risks can be prevented, reduced, orcontrolled - ensure safe and effective evidence-based healthcare advice isoffered, using a CDSS or another clinical support system.
• Use negotiation skills when necessary to establish agreementwith patients on appropriate course of action to take for level of care determined.Where possible assist patients in the correct use of primary care and emergencycare services and other healthcare related organisations.
• Support the safeguarding of individuals following localprotocols and standards. You will relate to others in ways which supportrights, inclusion, and wellbeing of individuals, supporting individuals to keepthemselves safe.
• Contribute to the effectiveness of teams: work as part of amulti-disciplinary team, actively contributing to service improvements whereappropriate. You will assist new colleagues and provide appropriate clinicaladvice and support to colleagues on care practices, delivery, and servicedevelopment within your scope of practice. Provide cover for sickness, bankholidays, annual leave of other colleagues and work flexibly across sites asrequired by the service.

General Duties

• Act within the limits of your competence and authority, i.e.work within the parameters of your own skills and knowledge, maintaining anawareness of service and practice developments. Adhere to all organisationalprocedures, protocols, and other relevant memoranda as appropriate.
• Make sure your actions reduce risks to health and safety bymaintaining a tidy office/contact centre at all times, cleaning equipmentbefore use and supporting the maintenance of equipment by reporting any faultsas per local procedures. Adhere to health and safety policies and reportincidents, risks, complaints, and compliments identified through Ulysses or vialine manager.
• Comply with legal requirements for maintainingconfidentiality by maintaining strict confidentiality to all issues concernedwith the service and adhere to requirements of the Data Protection Act 1984,Freedom of Information Act, Information Governance and Caldicott Principles.
• Promote the rights and diversity of individuals includingpromoting culture which values and respects the diversity of all individualsand their capacity to exercise their rights in the work setting.

People and Personal Development

• Make use of supervision, i.e., participate in regularsupervision in line with local guidelines in order to continually improve yourperformance and gain support following difficult calls.
• Develop your own knowledge and practice - this includesreflecting on your practice and taking opportunities to improve your practiceand apply learning in the workplace. You will maintain professional andclinical competence through mechanisms of continuing professional development.
• Monitor your own work practices. You will ensure you remainup to date with new information and system changes. You will attend meetings,essential learning and system updates as requested by managers. You willparticipate in regular performance reviews with managers as appropriate toindividual scope of practice.
• Undertake coaching or mentoring and behave as a role modelas appropriate in the development of Health Advisor and clinical triageconsultation.
• Provide support to other individuals including peers, HealthAdvisors and Service Advisors to support their ongoing development.

Professional

• Maintain active registration with professional bodies suchas NMC or HCPC.
• Work within your professional code of conduct.
• Successfully complete training on a CDSS and maintaincompetence in line with pre[1]definedcompetency framework.

Person Specification

Health

• Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health

Practical Skills

• Able to stay calm in the event of the unexpected and work under pressure
• Effective communication and negotiation skills
• Willingness to participate in service development
• Sound clinical decision-making capabilities ability to demonstrate critical thinking
• Awareness of accountability in clinical practice
• Effective time management and able prioritise work effectively
• Understanding of confidentiality issues and Data Protection Act
• Demonstrate interest in and ability to support, coach and mentor others
• Able to demonstrate initiative and motivation
• Good level of IT skills

Experience

• Significant post-registration training/consolidation and experience
• min 2 years in adult acute or primary/community care
• Experience of working in a multiprofessional/multiagency environment
• Understanding of patient management in primary, secondary and tertiary care setting
• Experience of working independently
• Experience of working in primary care
• Knowledge of local primary care services including key stakeholders

Qualifications

• Regulated Health Care Professional with existing registration
• Recognised minor injuries certificate

Training

• Commitment to continuous learning
• Proactively maintain knowledge of current developments in clinical practice
• Complete and be up to date with mandatory training modules

General Requirements

• Must be eligible to work in the UK
• Demonstrate ability to work in a team
• Ability to deal sensitively with distressing, emotional situations
• Commitment to role with ability to work unsocial hours, including 24/7 shift work and bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.