Clinical Administrator

NHS; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Clinical Administrator to support clinical teams by managing appointments, patient communications, and administrative tasks. Ideal candidates should demonstrate excellent communication and IT skills, possess a Level 3 qualification in administration, and have experience with NHS systems. The role offers opportunities for professional development within a supportive team environment.

Benefits

Flexible working arrangements

Training opportunities

Qualifications

• Experience of secretarial or administrative procedures.
• Working knowledge of NHS systems like eRecord.
• Knowledge of medical terminology is preferred.

Responsibilities

• Provide administrative support to clinical staff and manage patient communications.
• Book appointments and deal with patient queries over the phone.
• Coordinate and manage referrals and clinic letters.

Skills

Excellent communication skills

Organisational skills

Time management

IT Skills including MS Office

Education

Level 3 qualification in administration or equivalent experience

English Level 2 qualification

Maths Level 1 qualification

Tools

Microsoft Word

Microsoft Excel

System One

Job description

Clinical Administrator

The closing date is 18 January 2026

Want a career working in the NHS? The Surgical and Associated Specialties Board are looking for a talented individual who wishes to pursue a career in administration.

We are looking for a conscientious individual with an enthusiastic outlook. The successful candidate must demonstrate good organisation skills and be a team player. You will need to be able to demonstrateGraphic Understand patient confidentiality Fläche, be well‑motivated and reliable.

The role provides direct working alongside the administration team to support general administration duties including communication between patients and the clinical teams, coordinating telephone enquiries from patients, booking appointments, updating patient electronic records when required, among other general office duties.

You will be able to understand and accurately convey verbal and written information while remaining calm under pressure. You will learn and develop skills using Microsoft Office and NHS systems.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have.

• Interview Date: 3rd February 2025
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will work as part of a team to provide a comprehensive and efficient administration service to the Neuroendocrine specialist nurses and their teams.

This will include registration of referrals, finalising of clinic letters, dealing with patient queries over the telephone, data entry using Excel and booking appointments.

The ability to work independently and follow the policies and procedures for the department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, and must have an organised approach to work.

The role has lots of variety and ad‑hoc demands, and the post holder must possess excellent time‑management and planning skills. The position provides the opportunity to work within a very supportive, and welcoming team and to further develop existing knowledge and skills, including knowledge of the NHS and medical terms/procedures. Previous administration/secretarial experience in an NHS environment is preferred but not essential, as full training will be given.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is משום best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and at community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicate with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required

Person Specification

Qualifications & Education

• oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• oEnglish qualification at Level 2 (GCSE Grades 9‑4 or A*‑C, or Functional or Key Skills at Level 2)
• oMaths qualification at Level 1 (GCSE Grades 3‑2 or D‑F, or Functional or Key Skills at Level 1)

Knowledge & Experience

• oExperience of secretarial Azure / administrative procedures
• oNHS Administration/Secretarial experience
• oWorking Knowledge of NHS Systems e.g. eRecord, System One
• oKnowledge of medical terminology

Skills & Abilities

• oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oAdvanced keyboard skills including a high standard of word processing skills
• oAbility to work without direct supervision
• oAbility to manage time effectively and work on own initiative
• oAbility to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust