Client Services Associate - Onboarding

Schroders Personal Wealth; Greater London; Hybrid; GBP 27,000 - GBP 30,000; Full time

Job summary

A financial services firm is hiring a Client Services Associate to facilitate client onboarding and support in report writing. The role involves ensuring compliance with regulatory requirements while providing excellent customer service. Candidates should have a strong understanding of financial planning principles and be working towards Level 4 in Financial Planning. The position offers a competitive salary and generous benefits including health insurance, a matched pension contribution, and flexible working options.

Benefits

30 days annual leave plus bank holidays

Private Medical Insurance

Company pension contribution of up to 15%

Flexible cash allowance

Bonus opportunity based on performance

Access to free financial advice

Qualifications

• R01 qualification required.
• Ability to answer queries on financial reports.
• Maintaining personal development plan.

Responsibilities

• Ensure compliance with internal and regulatory requirements.
• Quality check reports for accuracy.
• Provide outstanding customer service to clients.

Skills

Strong understanding of financial planning principles

Genuine desire to provide high standard of advice

Education

Working towards Level 4 - Diploma in Financial Planning

Job description

Client Services Associate - Onboarding - RW page is loaded## Client Services Associate - Onboarding - RWlocations: Leeds: Londontime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR001341**Job Type**Permanent**Closing Date**22/02/2026Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better.The role facilitates a smooth onboarding experience for clients by providing comprehensive process support, ensuring the preparation and completion of necessary documentation, account opening, and fulfilment processes are executed promptly and accurately, in line with Service Level Agreements (SLAs). The role will focus on Report Writing (support with completion of the financial plan), but may also support one or more of the following teams; client onboarding (account fulfilment), Switches & Transfers (information requests and analysis on 3rd party products). This role emphasises the importance of optimal servicing in client onboarding, highlighting the need for client centricity precision and efficiency.**Location**: National**Salary**: £27,228 to £29,950**Role**: PermanentAs a Report Writer in the Client Services- Onboarding team, you will be responsible for creating financial planning recommendations in a way that is understood by our clients whilst meeting regulatory requirements all from a busy and dynamic Regional Hub. You will work with the Personal Wealth Advisors to provide and produce regulated financial advice reports to clients on all areas of advice and you will need to possess the ability to answer any queries on the report you have written. **Responsibilities**: • Ensure that the advice and financial reports satisfy the internal requirements of Schroders Personal Wealth and external regulatory requirements. • Follow the businesses procedures thus ensuring that the business risk is kept to a minimum. Quality check reports for self and colleagues as required. • Able to provide and produce reports in the planning areas for the range of products the Personal Wealth Advisers give advice on. • Effective administration as required, monitor and carry out regular designated procedures accurately and promptly. • Ensure validation and correct input of information onto relevant systems. • Take responsibility for incoming enquiries, requests and instructions from internal/external clients and provide a timely response. • Carry out and/or assist with additional tasks as required by your line manager and carry out special tasks and projects as required. • Provide outstanding customer service and portray an excellent image to all clients including internal customers and proactively manage the client experience. • Actively search for and participate in continuous improvement ideas to improve processing methods and associated procedures to proactively manage the client experience. • Actively search for and participate in continuous improvement ideas to improve processing methods and associated procedures to optimize productivity and improve customer service. • Ensure that the firm is not put in a position of unacceptable risk or liability. • Maintaining up to date personal development plan and adhere to the training & competence scheme for the role. • Understand and contribute towards a high-performance culture. • It is a role requirement to pass any professional qualifications relevant to the role that may be introduced by future legislation.**Qualifications & Experience:** • R01 • Working towards Level 4 - Diploma in Financial Planning/Regulated Financial Planning • Strong understanding of financial planning principles • Genuine desire to provide a high standard of advice and service to clientWe understand not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.This job vacancy may close earlier than the advertised date if a suitable candidate is found. We encourage interested applicants to submit their applications as soon as possible.**Some fantastic benefits SPW colleagues enjoy:*** **Generous Holiday Entitlement:** 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.* **Health & Wellbeing:** Company-paid Private Medical Insurance, Life Insurance, and Health Screening.* **Company Pension Contribution:**A matched pension contribution of up to 15% of your base pay.* **Cash Allowance:** Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.* **Bonus Opportunity:** Dependent on individual/company performance (eligible after 3 months’ service)* **Financial Advice**: Access to free financial advice to help secure your financial future.To find out more, please visit **We support flexible working:**At SPW, we know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way. We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required.**You belong here:**At SPW, we embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.Schroders Personal Wealth operates under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.“It’s great that you have clicked this far. What we are building at SPW has clearly caught your attention and you’re interested in working with us to change lives through providing more financial advice to more clients. If you need more insight about what it’s like to work here, check out our careers page onIf you are ready to explore our vacancies further, get scrolling! The 'Search for Jobs' page shows you all our current roles, each providing an opportunity to develop your career in an organisation that, through innovative products and technology and a clear client focus, has set its sights on being at the forefront of the Wealth Management market.If there is no suitable role for you now, keep checking in. New roles come live all the time and they don’t always stick around for long!”