Client Service Representative

Canadian Imperial Bank of Commerce; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multinational financial institution in London is looking for a capable individual focused on client engagement and solutions. You will assist clients with their accounts, leverage technology to improve their banking experience, and collaborate with team members. The ideal candidate is passionate about helping clients, skilled in problem-solving, and motivated to meet goals. A competitive salary and various benefits are offered, alongside support for personal growth and a commitment to inclusivity.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Ability to listen and understand client needs.
• Experience in engaging clients and providing solutions.
• Strong technology proficiency to assist clients effectively.

Responsibilities

• Assist clients in managing their accounts and products.
• Leverage technology to enhance customer service.
• Collaborate with team members to solve client issues.

Skills

Problem solving

Client engagement

Technology expertise

Communication

Teamwork

Job description

* **Problem solving** **-** Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.* **Leveraging technology -** Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.**Client engagement -** Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals**.*** **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.* **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference.* **You’re passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.* **You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity.* **You engage with your heart and mind.** You care about people and respect different perspectives. You listen to and learn from the experiences of others.* **Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\*, defined benefit pension plan\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.