Client Experience & Insights Specialist

In Cork; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in Milton Keynes is looking for a Customer Experience Specialist. This role involves ensuring exceptional customer service by analyzing data, managing client reports, and liaising with internal teams for process improvements. Ideal candidates will have experience in customer service, excellent communication skills, and high proficiency in Microsoft Office. This full-time position offers a salary of up to £30,000 along with excellent benefits including healthcare and life assurance.

Benefits

Paid parking

Annual bonus

Healthcare

Life assurance

Qualifications

• Experience in a customer-service based role.
• Ability to interact confidently with clients in written and verbal communications.
• Excellent knowledge of Microsoft Office products (Excel, Word, PowerPoint).

Responsibilities

• Provide reports to clients and investigate data.
• Ensure SLA and KPI obligations are met and exceeded.
• Manage escalations regarding services provided.

Skills

Customer service experience

Data analysis

Microsoft Office proficiency

Job description

A leading service provider in Milton Keynes is looking for a Customer Experience Specialist. This role involves ensuring exceptional customer service by analyzing data, managing client reports, and liaising with internal teams for process improvements. Ideal candidates will have experience in customer service, excellent communication skills, and high proficiency in Microsoft Office. This full-time position offers a salary of up to £30,000 along with excellent benefits including healthcare and life assurance.