Client Engagement Specialist, B2B Subscriptions

Bloomberg New Energy Finance; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial information firm is looking for a Client Engagement Specialist to drive adoption and engagement for their B2B subscriptions. The candidate will work closely with clients to enhance the user journey and ensure satisfaction, focusing on account growth while collaborating with various teams. Ideal candidates will have a background in client-facing roles, excellent communication skills, and the ability to interpret data for strategic decisions. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Comprehensive healthcare coverage

Parental leave

Retirement savings plans

Qualifications

• Minimum of 3 years in a client-facing role.
• Experience in subscriptions-oriented businesses is a plus.
• High-level analytical and quantitative skills.

Responsibilities

• Drive engagement with Bloomberg.com.
• Monitor account health metrics and adapt strategies.
• Collaborate with cross-functional stakeholders to scale engagement programs.

Skills

Client-facing experience

Cold calling

Relationship development

Salesforce proficiency

Microsoft Excel skills

Analytical skills

Problem-solving skills

Collaboration skills

Organizational skills

Job description

Client Engagement Specialist, B2B Subscriptions

Location

London

Business Area

News and Media

Ref #

10048731

Description & Requirements

Bloomberg LP has built a significant Media business spanning television, digital, magazine, radio and live event platforms across the globe. In the midst of a historic time in the Media industry, Bloomberg Media is growing its global footprint and reach through new innovations from Originals to New Economy.

We work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. "Our culture is wide open, just like our spaces." We bring out the best in each other. And through our countless volunteer projects, we help bring out the best in the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can work with end users at our B2B subscriptions partners to drive adoption and engagement of bloomberg.com.

You will be responsible for connecting with users during trials, the onboarding process, and throughout their user journey, and demonstrating the value of their subscription as the news, information and connections they need to succeed in alignment with their goals. You will play an integral role in the retention and growth of a rapidly expanding subscriptions business, and contribute in a meaningful way to the best-in‑class customer experience our users receive from working with Bloomberg Media.

We’ll trust you to:

• Drive engagement with Bloomberg.com
• at strategic accounts – including newly onboarded clients, long-standing clients up for renewal, and prospect trials of varying sizes and durations – via demos (both virtual and in-person), client visits, targeted email campaigns, and other engagement activities to demonstrate value and improve/maintain account health scores.
• Work closely with Client Success Managers and Business Development Managers to develop and execute data-driven account strategies, monitor account health metrics to adapt strategies in real‑time for at‑risk accounts, and assist with driving account growth by uncovering new business opportunities.
• Hit monthly and quarterly client touchpoint target metrics.
• Collaborate with marketing and other cross‑functional stakeholders to operationalize and scale engagement programs for Bloomberg.com
• subscribers.
• Utilize internal systems and functionality to monitor accounts and track results, reporting weekly to Client Success and Subscriptions leadership on progress.
• Provide detailed client feedback to our product and engineering teams to help us continuously improve our offerings and better anticipate our client’s future needs.
• Be a strong culture carrier and ambassador for a business that is dynamic and growing quickly.

You’ll need to have:

• Minimum of 3 years of hands‑on experience in client‑facing role, such as account management or client success, with a successful track record of cold‑calling/outreach, developing relationships, and driving product adoption with end users.
• Experience working in a subscriptions‑oriented business is a plus
• Experience working within innovative sectors (i.e., healthcare, technology, energy, government, and education) and with clients in multiple regions
• Strong written and verbal communication skills, with a strong understanding of Salesforce and Microsoft Excel
• Problem solving, collaboration, and organizational skills, and an ability to prioritize and manage multiple projects and clients at once
• Strong analytical and quantitative skills with a demonstrated ability to interpret and leverage data to recommend opportunities.
• Ability to execute at a high level with ownership and attention to detail.

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Life at Bloomberg is many things, but it’s never dull. We're a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative, and provide a work environment that inspires our employees to be their best. We offer competitive compensation, comprehensive healthcare coverage, and programs to support you and your family through different life stages, from parental leave to generous retirement savings plans.

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