Client Care Administrator

Kernow Vet Group; Wendover; On-site; GBP 60,000 - 80,000; Full time

Job summary

A veterinary care provider in Wendover, UK, seeks a Client Care Administrator to join their friendly team. The role involves providing excellent customer care, managing appointments, and supporting the clinical staff. You will enjoy a nurturing environment and numerous benefits, including generous leave and employee support initiatives.

Benefits

6.6 weeks annual leave

Birthday leave addition

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Must have strong communication skills to liaise with clients and staff.
• Ability to efficiently manage multiple tasks in a busy environment.
• Friendly and supportive attitude toward clients and colleagues.

Responsibilities

• Liaise with clients and clinical staff for customer care.
• Manage booking appointments and diary.
• Handle telephone and email inquiries.
• Oversee cash handling and end-of-day banking.

Skills

Excellent communication skills

Warm and compassionate demeanour

Ability to juggle multiple tasks

Job description

Wendover Heights Veterinary Centre, Halton, Aylesbury, South East

Here at Wendover Heights, we are looking for a Client Care Administrator to join our fantastic team. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

About the rota

This is a full-time role working 40 hours per week to include shift work ranging from 08:00am-20:30pm, 5 days a week possibly to include Saturday work.

Want to know more about us?

Located in the beautiful market town of Wendover, on the edge of the Chiltern Hills Area of Outstanding Natural Beauty, our practice has been providing quality veterinary care for over 40 years. Our two-acre site features a spacious main hospital building, a standalone cat clinic, and a separate equine facility — though this role will focus solely on the small animal side.

We’re a team of 45 people, including 11 Full time Equivalent vets (14 in number) and 11 FTE nurses (15 in number) , supported by dedicated reception and admin staff. Our facilities include hydrotherapy and physiotherapy services, a large and well-equipped clinical space. We’re known for our friendly atmosphere — and yes, we really do provide lunch for the whole team every day.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Wendover Heights Veterinary Centre, Halton

1 Tring Road, Halton, Aylesbury, HP22 5PN, United Kingdom