Client Brand Reputation Manager

Stowe Family Law LLP; Wetherby; On-site; GBP 38,000 - 43,000; Full time

Job summary

A premier family law firm in the UK is seeking a Brand Reputation Manager. The role involves managing the firm's presence on review platforms, responding to client feedback, and sharing successes to enhance brand reputation. Ideal candidates should possess exceptional communication skills and experience in reputation management. This position offers a salary between £38,000 and £43,000 and supports flexible working arrangements.

Benefits

Bonus

Mental Well-being days

Volunteering leave

Diversity public holidays

26 days holiday

Enhanced family leave

Emergency dependants leave

Medicash health insurance

Training grants

Life Assurance

Contributory pension

Flexible working

Qualifications

• Experience managing legal directories and award submissions is desirable.
• Strong understanding of brand values and client experience.

Responsibilities

• Grow and manage presence on review platforms.
• Respond to client feedback empathetically.
• Share outcomes and successes to reinforce reputation.
• Monitor feedback trends and embed learnings.
• Develop and deliver reputation management plans.
• Build brand resilience through proactive planning.
• Lead legal directory submissions and award entries.
• Maintain dashboards and reporting on brand perception.
• Collaborate with teams to uphold brand standards.

Skills

Exceptional communication

Strong analytical mindset

Effective project management

Collaborative and proactive approach

Experience in reputation/review management

Crisis communications experience

Brand positioning experience

Tools

Cision

Google Alerts

Sprout Social

Job description

Ever wanted to shape how a brand is seen, trusted and talked about by a client? As our Brand Reputation Manager, you’ll lead how clients experience and perceive Stowe. From boosting review volumes and scores to increasing client feedback and elevating our performance in legal directories and awards, your work will directly influence how our brand is understood by clients.

You’ll turn insight into action, driving initiatives that show the quality of our work and the experience our clients rely on us for. Guided by our pillars Empathy & Connection, Clarity & Transparency, Trust & Integrity, and Expertise & Experience, you’ll help protect what makes Stowe distinctive, ensuring every touchpoint reflects the care and professionalism we’re known for.

Working within the Brand & Content team and alongside Digital Marketing, Compliance, Sales, Legal and our People team, you’ll play a key role in keeping Stowe at the forefront of family law, respected by the profession and chosen by clients.

What you’ll be doing

• Grow and manage Stowe’s presence on review platforms (Trustpilot, Google Reviews, Review Solicitors, etc.), driving volume, quality, and consistency.
• Respond to client feedback empathetically and manage the client gifts process, ensuring all interactions reflect our brand values.
• Share outcomes and successes internally and externally to reinforce Stowe’s trusted reputation.
• Monitor and analyse feedback trends, turn insights into action, and embed learnings into continuous business improvement.
• Develop and deliver reputation management and risk plans, supporting crisis communications and handling sensitive commentary professionally.
• Build brand resilience through proactive planning, clear communication, and strong stakeholder trust.
• Lead legal directory submissions and award entries, coordinating inputs, gathering evidence, producing high‑quality submissions, and tracking results to feed into brand strategy.
• Maintain dashboards and reporting, track sentiment, share of voice, and brand perception, and provide insights and recommendations to senior leadership.
• Collaborate with Compliance, Legal, and cross‑functional teams to uphold brand and reputation standards across all client and public touchpoints.

Ideally, you’ll have

• Exceptional communication, strong analytical mindset, effective project management across multiple priorities, and a collaborative, proactive approach.
• Experience in reputation/review management, crisis communications, and brand positioning.
• Desirable: experience managing legal directories/award submissions and proficiency with reputation monitoring tools (e.g., Cision, Google Alerts, Sprout Social).

Location, Hours & Salary

• Salary: £38,000 - £43,000 (depending on experience)
• Hours: Full-time (35 hours per week)
• Location & Working Pattern: Commutable to Harrogate & Leeds, with 80% working from home and 20% in the Harrogate office. Team meetings are held every Wednesday in Harrogate, with wider team meetings in Leeds once per month.

Who is Stowe Family Law?

We’re proud to be experts in our area of law. We do one thing, and we do it brilliantly: family law, and nothing else.

As the largest and fastest-growing family law firm in the country, we help clients with clarity and compassion, supported by a firm that invests in its people. Every colleague plays a part in delivering service excellence and shaping our future.

Benefits

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• Bonus
• A well‑being cultur,e including Mental Well‑being days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working