Client Advocate

Action for Boston Community Development; Brighton; On-site; GBP 33,000; Full time

Job summary

A community-focused organization in Brighton is seeking a Bilingual Client Advocate to manage cases for clients living below the Federal Poverty Line. Responsibilities include providing essential services, conducting workshops, and developing partnerships. The ideal candidate is bilingual in Spanish, possesses excellent communication skills, and has a high school diploma. This position offers a chance to significantly impact the lives of individuals while working in an inclusive and supportive environment.

Benefits

Comprehensive benefits package

Training and development opportunities

Qualifications

• Up to one year of experience in case management, job development, or general office support required.
• Ability to work sensitively with diverse backgrounds.

Responsibilities

• Maintain case management files and provide supportive services and referrals.
• Assist clients in establishing educational and occupational goals.
• Develop relationships with organizations to expand placement efforts.
• Conduct workshops for diverse populations in the community.

Skills

Bilingual skills in Spanish

Excellent oral and written communication skills

Proficiency in Microsoft Word and Excel

Education

Minimum of high school diploma or equivalent

Job description

Bilingual Client Advocate

Department: Community Coordination

Employment Type: Permanent - Full Time

Location: Allston/Brighton

Compensation: $43,625 / year

Description

ABCD delivers its programs and services through a network of neighborhood sites located throughout Boston and Malden. As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett at a neighborhood site.

Key Responsibilities

• Responsible for maintaining case management files, and providing supportive services and referrals
• Conduct intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
• Demonstrated proficiency in Microsoft Word and Excel required
• Excellent oral and written communication skills
• Bilingual skills in Spanish required
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.