Client Account Manager

ENS Commercial; Essex; On-site; GBP 32,000 - 37,000; Full time

Job summary

A manufacturing organization based in South Essex is seeking an experienced Client Account Manager to join their commercial team. The successful candidate will manage allocated customers, improve service experience, and work closely with production teams. Strong communication and account management experience in the manufacturing sector are essential. You will oversee order planning and collation of data for KPI presentations, all while fostering strong relationships with stakeholders. Competitive salary of £32,000 - £37,000 based on skills and experience.

Benefits

Salary £32,000 - £37,000

25 days holiday plus Bank Holidays

Pension scheme: Auto-enrolment 5% + 3% contributions

Free parking and spacious offices

Complimentary fruit and hot drinks

Qualifications

• Experience in managing customer accounts within a manufacturing environment.
• Ability to connect with key stakeholders and nurture strong relationships.
• Attention to detail in managing complex customer orders.

Responsibilities

• Take ownership of allocated customers and customer issues.
• Improve customer service experience and facilitate organic growth.
• Collate financial data for presentation to Commercial Manager.

Skills

Managing customer accounts

Excellent communication skills

Sound commercial awareness

Negotiation skills

Experience using MRP systems

Technical knowledge in electronics manufacturing

Job description

Recruiting for an experienced Client Account Manager for a manufacturing organisation, SE Essex. Experience within a similar role within manufacturing is essential. Great opportunity to join a successful and continually growing organisation.

Our client are a very successful manufacturing company based in Basildon, Essex with other sites in England and overseas. They are recruiting for an experienced Client Account Manager (office based). You will need to have full driving licence and your own car. As an Account Manager you will be part of the Commercial team. You, along with account management colleagues, will be responsible for the commercial management and day-to-day communication for several allocated customers. You will need to have account management experience in the manufacturing sector - this is an essential requirement.

Main responsibilities

• Take ownership for your allocated customers; being the voice of the customer within the business.
• Improve the customer service experience, create engaged customers and facilitate organic growth.
• Ensure that the customer’s scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
• Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams.
• Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in portfolio.
• Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.

Skills, knowledge & experience

• Experience of managing customer accounts within a manufacturing environment.
• Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
• Sound commercial awareness of how revenues and gross margins impact the business.
• Confidence to negotiate and influence decision making with senior stakeholders.
• Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail.
• Customers will expect you to know the technical aspects of what they do. Therefore, they anticipate that the successful candidate will come from the electronics manufacturing services sector, or a very closely related service / company.

Normal day to day work is mainly in the office/factory. There will be some travel to customers, mostly within the UK, but at times there could be visits to other sites. You must have a full driving license and be able to and willing to travel.

Benefits

Salary £32,000 - £37,000 (dependent on skills & experience)

Working hours: Full time is 37 hours per week. Mon to Thurs 08:00 to 16:30 and Fri 08:00 to 13:00

Holiday: 25 days plus Bank Holidays (includes Christmas shutdown). Plus, up to 5 additional days for long service milestones (every 5 years)

Pension scheme: Auto-enrolment 5% + 3% company contributions

Excellent working environment

Free parking, spacious offices & employee facilities

Complimentary fruit, hot drinks and breakfast provisions.

For further information apply today or contact Kim at ENS Commercial Recruitment, Southend. #PERMSOUTH