Clerical Officer – Stockport NHS Foundation Trust (Hazel Grove, UK | £24,465/year)

School Result; Hazel Grove; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare organization is seeking a Clerical Officer to join its Audiology Department in Hazel Grove. This role offers a salary of £24,465 per year and involves managing communications, scheduling appointments, and supporting the Audiology team. We are looking for a detail-oriented individual with strong communication skills who can thrive in a fast-paced environment. Only candidates with the right to work in the UK will be considered.

Qualifications

• Experience in clerical or administrative roles (NHS experience is a plus).
• Ability to manage multiple tasks and prioritize effectively.
• Understanding of confidentiality and safeguarding.

Responsibilities

• Handle telephone, email, and text inquiries from patients.
• Book and reschedule clinic appointments to optimize workload.
• Organize battery distribution and coordinate hearing aid repairs.

Skills

Organizational skills

Communication skills

Detail-oriented

Proactive

Job description

Clerical Officer – Stockport NHS Foundation Trust (Hazel Grove, UK | £24,465/year)

Are you an organized, proactive individual with a passion for supporting healthcare services? Stockport NHS Foundation Trust is currently hiring a Clerical Officer to join its Audiology Department in Hazel Grove, offering a competitive salary of £24,465 per year. This permanent, full-time role is ideal for candidates who thrive in fast-paced environments and want to make a meaningful impact behind the scenes in the NHS.

If you’re detail-oriented, confident in communication, and ready to contribute to patient care through administrative excellence, this opportunity offers stability, purpose, and professional growth.

About Stockport NHS Foundation Trust

Stockport NHS Foundation Trust is a respected healthcare provider serving Greater Manchester and surrounding areas. Known for its commitment to patient care, innovation, and community engagement, the Trust offers a wide range of services across multiple specialties. The Audiology Department plays a vital role in supporting patients with hearing impairments, and the Clerical Officer is central to ensuring smooth operations and timely care delivery.

Position Overview

As a Clerical Officer, you’ll be the first point of contact for patients, families, and healthcare professionals. You’ll manage communications, schedule appointments, organize resources, and support the Audiology team with essential administrative tasks. Your work will directly impact patient experience and departmental efficiency.

This is a hands-on role that requires professionalism, empathy, and a strong sense of responsibility.

• Position Title: Clerical Officer
• Department: Audiology
• Employer: Stockport NHS Foundation Trust
• Contract Type: Permanent
• Salary: £24,465/year (Band 2)
• Work Arrangement: In-person, full-time
• DBS Requirement: Standard DBS check (£26.90 deducted from first salary) + annual update service (£16)

Key Responsibilities

Reception & Communication

• Handle telephone, email, and text enquiries from patients and healthcare professionals
• Support face-to-face interactions, including with patients who are deaf or hard of hearing
• Use Relay services to communicate with deaf patients when required
• Type clinic reports and letters to support Audiologists

Patient Care & Support

• Maintain confidentiality of patient information
• Organize patient transport, including ambulances and taxis
• Issue replacement batteries and assist patients during incidental contacts
• Ensure patient notes are available for clinics

Scheduling & Coordination

• Book and reschedule clinic appointments to optimize workload
• Organize battery distribution to local centers, considering stock levels
• Coordinate hearing aid repairs and earmould shipments with manufacturers

Resource Management

• Ensure safe and efficient use of equipment and consumables
• Monitor and order departmental supplies
• Support the efficient management of departmental resources

General Administration

• Assist with departmental upkeep and logistics
• Contribute to health and safety checks and equipment maintenance
• Collaborate with colleagues to ensure smooth day-to-day operations

Ideal Candidate Profile

This role is perfect for individuals who:

• Have experience in clerical or administrative roles (NHS experience is a plus)
• Are confident communicators, both in writing and in person
• Are comfortable working with patients, including those with hearing impairments
• Can manage multiple tasks and prioritize effectively
• Are detail-oriented and committed to accuracy
• Understand the importance of confidentiality and safeguarding
• Are proactive and able to work independently as well as part of a team

Why This Role Matters

Clerical Officers are the backbone of healthcare administration. At Stockport NHS Foundation Trust, your work will ensure that patients receive timely, respectful, and well-coordinated care. Whether you’re scheduling appointments or supporting clinical staff, your contributions will help improve outcomes and enhance the patient experience.

This is more than just an admin job—it’s a chance to be part of a trusted healthcare institution and make a real difference every day.

Important Notes on Visa Sponsorship

While the Trust does offer sponsorship for some roles, this specific position is not eligible for visa sponsorship under the UK Health and Care Worker visa route.
Why:

• Salary is below the £25,000 threshold
• Role does not meet the required skill level set by UK Visas and Immigration

Eligibility:
Only candidates with an existing right to work in the UK will be considered.

Safeguarding Commitment

Stockport NHS Foundation Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to uphold these values by implementing policies, acting promptly on concerns, and communicating effectively.

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