Claims Resolution & Customer Care Specialist

Admiral Group Plc; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Claims Specialist to manage customer claims end-to-end. The ideal candidate will excel in communication, analytical, and organisational skills while fostering a culture of continuous improvement. Responsibilities include communicating with customers, managing claims, and ensuring they are informed throughout the process. Enjoy 33 days of holiday with potential for more, alongside a supportive, inclusive work environment.

Benefits

33 days annual holiday

Opportunity to buy/sell annual leave

Access to free shares after one year

Qualifications

• Strong focus on career development and continuous improvement.
• Ability to work independently and make decisions.
• Comfortable working in a fast-paced environment.

Responsibilities

• Communicate with customers via phone and email.
• Manage claims from start to finish.
• Keep customers informed during the claims process.
• Conduct investigations regarding liability.

Skills

Communication skills

Analytical skills

Attention to detail

Organisational skills

Customer centricity

Job description

A leading insurance provider in the UK is seeking a Claims Specialist to manage customer claims end-to-end. The ideal candidate will excel in communication, analytical, and organisational skills while fostering a culture of continuous improvement. Responsibilities include communicating with customers, managing claims, and ensuring they are informed throughout the process. Enjoy 33 days of holiday with potential for more, alongside a supportive, inclusive work environment.