Claims Handler - Third Party Property Damage

Aioi Nissay Dowa Europe Limited; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking Claims Handlers (Third Party Property Damage) in Newcastle upon Tyne. In this role, you will deliver exceptional service by investigating claims, negotiating outcomes, and ensuring compliance with regulations. The ideal candidate will have strong negotiation skills and knowledge of motor claims. Enjoy a competitive benefits package and the flexibility of hybrid working, while contributing to a culture that values diversity and inclusion.

Benefits

Up to 25 days annual leave with buy/sell option

5% discretionary annual bonus

Private medical insurance options

Annual salary life assurance

Wellbeing and financial support benefits

Qualifications

• Knowledge of Motor Claims is highly beneficial.
• Understanding of FCA regulatory regime and TCF initiatives.
• Ability to plan and organize own workload.

Responsibilities

• Deliver customer solutions for an excellent claims experience.
• Investigate liability and quantum early to identify fraud risks.
• Provide effective solutions to enhance third-party customer experience.

Skills

Negotiation skills

Analytical skills

Problem-solving

Communication skills

Job description

Overview

We’re committed to delivering outstanding service to our customers — but that starts with looking after the people who make it happen: you.

We’re excited to be recruiting Claims Handlers (Third Party Property Damage) to join our team. You’ll receive all the training and support you need to thrive, along with a fantastic benefits package and the flexibility of hybrid working.

Bring your claims expertise, negotiation talent, and ability to influence outcomes, and help us deliver the best possible results for our customers and third parties.

If this sounds like you, we’d love to hear from you. Let’s do great work together.

Responsibilities

• Deliver customer solutions in line with policy and claims processes to ensure an excellent claims experience.
• Investigate and decide on liability and quantum early, identifying fraud risks and indemnity concerns.
• Provide effective solutions to enhance third-party customer experience and meet capture targets.
• Manage your caseload to a high standard, ensuring accurate documentation and up-to-date system records.
• Use claims knowledge and negligence principles to negotiate optimal liability and cost outcomes.
• Aim for first-call resolution, take ownership of issues, and keep customers informed until resolved.
• Act on feedback from quality audits to build technical capability and complete agreed development actions.
• Work collaboratively with Claims suppliers to build partnerships aligned with strategy.
• Recommend and implement solutions that meet service standards and minimise risk and leakage.
• Support the Claims function in meeting customer needs, including adherence to Treating Customers Fairly, and drive continuous improvement.
• Liaise effectively with internal teams to identify and manage Claims issues.
• Maintain ongoing compliance with FCA requirements and all relevant legal, regulatory, and risk frameworks.

Knowledge, Experience and Qualifications

• Knowledge of Motor Claims (highly beneficial).
• Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
• Ability to plan and organise own workload.
• Sound negotiation and influencing skills.
• Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
• Proficient in using IT word processing and spreadsheet packages.
• Understanding of the principles of negligence and how this applies to motor accident liability.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
• Unmatched Work-Life Balance.
• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.

We offer:

• Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday*
• 5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.

• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.