Claims Handler - SME Insurance & Customer Care

Admiral Group; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading insurance company in Cardiff is seeking a Claims Handler to join their Admiral Business claims team. You will guide customers through the claims process, working closely with partners and ensuring a smooth experience. Ideal candidates will have excellent customer service skills, strong communication abilities, and a keen eye for detail. In return, the company offers a diverse work culture, competitive benefits including 33 days holiday, and opportunities for personal development.

Benefits

33 days holiday including bank holidays

Option to buy or sell annual leave

Potential for free shares after one year of service

Qualifications

• Excellent customer service skills and a passion for helping people.
• Strong written and verbal communication skills.
• Confidence using digital platforms such as policy admin systems.
• A keen eye for detail and a willingness to learn.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Guide customers through the entire claims journey.
• Work closely with partners including brokers and assessors.
• Identify and investigate potential fraud.
• Collect and review evidence for claims decisions.
• Maintain accurate claims records.

Skills

Customer service skills

Communication skills

Digital platform confidence

Attention to detail

Organisational skills

Tools

Claims management tools

MS Office

Job description

A leading insurance company in Cardiff is seeking a Claims Handler to join their Admiral Business claims team. You will guide customers through the claims process, working closely with partners and ensuring a smooth experience. Ideal candidates will have excellent customer service skills, strong communication abilities, and a keen eye for detail. In return, the company offers a diverse work culture, competitive benefits including 33 days holiday, and opportunities for personal development.