Claims Handler (Liability)

Acorn Group; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Job summary

An insurance company in Liverpool is seeking a Claims Handler (Liability) to manage various claims efficiently. You will need strong communication skills, a proactive approach to claims handling, and the ability to conduct effective desktop investigations. The role offers a full-time position with benefits including enhanced annual leave and a company pension scheme.

Benefits

Enhanced annual leave starting at 31 days

Company pension scheme

Mental health support network

Free eye test vouchers

Regular employee engagement events

Qualifications

• Experience in claims handling or relevant job titles.
• Strong communication skills both verbal and written.

Responsibilities

• Manage and track various claims effectively.
• Proactively communicate and investigate claims.
• Conduct desktop investigations and gather evidence.

Skills

Proactive claims handling skills

Persuasive communication

Solid desktop investigations

Motivated self-starter

Job description

Overview

Join to apply for the Claims Handler (Liability) role at Acorn Insurance and Financial Services Limited.

Location: Liverpool

Base pay range

Role: Claims Handler (Liability)

Location: Liverpool

Job type: Full-time Permanent

Salary: £25,877 - £31,278 with a potential, performance-related bonus of £2,000 per annum

What you will be doing

In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on and off the phone which will require you to resolve liability in a timely manner to maximize efficiency. You will be able to use your time effectively to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.

• High volume of outbound calls and proactive touches on claims, liaising with our insured involved to obtain a report.
• Manage a small portfolio of non-report claims as decisively and efficiently as possible.
• Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
• Once a report has been established and if there is a genuine opportunity, referrals will be made to other departments to enhance revenue streams (Intervention and Non-Fault).
• Validate all claims for indemnity and fraud concerns.
• Identify all heads of claim at the earliest opportunity to mitigate where possible and reduce claims leakage.
• Investigate liability proactively, gathering evidence by contacting all parties and representatives involved to reach a swift liability decision.
• Conduct solid desktop investigations using sources such as Google Maps, GB Trace, Esendex and WhatsApp.
• Manage claims in line with the reserving philosophy and apply a bold approach to closures.
• Proactive diary management to monitor and progress each claim.

What we're looking for

• Proactive claims handling skills
• Persuasive, strong and confident communicator
• Solid desktop investigations
• Motivated self-starter

Benefits

• Enhanced annual leave starting at 31 days, potentially increasing to 35 days depending on grade and service
• Additional buy & sell holidays
• Company sick pay scheme
• Company-paid maternity & paternity leave
• Company pension scheme
• Perk Box online and High Street vouchers
• Fresh fruit deliveries twice a week
• £250 bonus for every new colleague you refer
• Cycle to work scheme
• Free eye test vouchers and contribution towards frames
• Free self-development & qualifications via Magpie Learning
• Mental health support network
• Free hot drinks
• Dress down days
• Regular employee engagement including competitions
• Charity fundraising events at selected sites
• All roles subject to DBS and financial checks

Qualifications / Experience

Candidates with experience or relevant job titles will be considered: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Accounting