Claims Handler CH2

Keoghs Northern Ireland LLP; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A reputable legal firm in Leeds is seeking a Claims Handler to join their Casualty Team. In this role, you will manage a caseload of Public and Employers Liability claims, ensuring quality service standards are met. Candidates should have relevant experience or a law degree. This hybrid position involves working one day in the office and four days from home, with competitive benefits including health care plans and generous holiday allowances.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP

Death In Service after 1 year

Pension Contribution 5% Employee / 3% Employer

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent.
• Experience of MOJ Claims Portal.
• Excellent attention to detail is essential.

Responsibilities

• Manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims.
• Maintain accurate data on relevant case management system.
• Ensure quality service standards and productivity levels are maintained.

Skills

Attention to detail

Strong communication skills

Organisational skills

Client care and customer service skills

Negotiation skills

Education

Law degree or equivalent

Tools

MOJ Claims Portal

Job description

Department: Legal

Location: Leeds

Description

Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre‑litigation.

Key Accountabilities

• To pro‑actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

35 hours per week (Monday – Friday 9am – 5pm with 1 unpaid hour for lunch). Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent
• Experience of MOJ Claims Portal
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do: We are connected, We are Dynamic, We are Innovative, We succeed together.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation