Civil Enforcement Officer

North East Ambition; South Shields; On-site; GBP 28,000; Full time

Job summary

A regional local authority is seeking Civil Enforcement Officers to ensure compliance with parking policies in South Shields. This role offers a salary of £27,227 per annum plus allowances and requires excellent customer service skills. Candidates must be assertive yet polite, capable of managing difficult situations, and physically fit to walk outdoors. Flexible shifts are required, and there is a commitment to safeguarding welfare, with background checks expected.

Benefits

Excellent benefits package

Qualifications

• Ability to handle difficult situations assertively and politely.
• Capable of working flexible shifts including weekends and holidays.
• Physically able to meet demands of walking outdoors.

Responsibilities

• Ensure compliance with parking policies and legislation.
• Issue Penalty Charge Notices for contraventions.
• Work shifts between 8:00 am and 8:00 pm, Monday to Sunday.

Skills

Excellent customer service

Strong communication skills

Assertiveness in difficult situations

Trustworthiness

Physical fitness

Job description

Civil Enforcement Officer (40 hpw) – 2 Posts

South Shields – Town Hall

£27,227 pa + Weekend and Bank Holiday Allowance

Post Types

• Post A – Permanent
• Post B – Fixed Term Contract (18 months)

Responsibilities

You will guarantee that policies and legislation in respect of Parking Controls are conformed to on public streets and in car parks. This will include issuing Penalty Charge Notices to vehicles in contravention of the Regulations.

Requirements

Excellent customer service and communication skills. Assertive and polite when dealing with people in difficult situations. Trustworthy. Physically able to meet the demands of the role and capable of walking outdoors.

Flexible; required to work various shifts between 8:00 am and 8:00 pm Monday to Sunday (including Bank Holidays).

Contact

Alexandra Hobbs – Parking Enforcement and Appeals Manager, [phone]

Benefits

Excellent benefits package.

Commitment

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

EEO

We do not currently offer skilled worker visa sponsorship.

Application Deadline

Noon Friday 30 January 2026