Charity Operations & Donor Care Officer (Hybrid)

Alder Hey Charity; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A children's health charity in Liverpool seeks an individual for administrative and customer support roles. Responsibilities include managing inquiries, processing donations, and supporting fundraising efforts. The ideal candidate will demonstrate excellent communication skills, customer care experience, and an understanding of charity operations. This is a mixed role with both on-site and remote working opportunities. If you are passionate about making a difference for children’s health, we encourage you to apply.

Qualifications

• Experience of efficiently managing and delivering a demanding workload.
• Proven track record of handling cash and auditing procedures.
• Experience in a charity environment.

Responsibilities

• Manage administrative tasks as directed by management.
• Provide excellent customer care and donor stewardship.
• Process online orders timely and accurately.

Skills

Excellent communication skills

Customer relations

Self-motivated

Ability to work under pressure

Teamwork

Tools

CRM systems

Shopify

Job description

A children's health charity in Liverpool seeks an individual for administrative and customer support roles. Responsibilities include managing inquiries, processing donations, and supporting fundraising efforts. The ideal candidate will demonstrate excellent communication skills, customer care experience, and an understanding of charity operations. This is a mixed role with both on-site and remote working opportunities. If you are passionate about making a difference for children’s health, we encourage you to apply.