Centre Partnerships & EPA Delivery Lead

Sias UK; Warrington; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A reputable awarding organization in Warrington is seeking a Customer Engagement Officer to manage a portfolio of customers, providing high-level support and ensuring compliance with Ofqual standards. This hybrid role involves leading stakeholder meetings and ensuring excellent customer service. Candidates should have strong problem-solving skills and experience in a similar environment. Applications via email to our HR department are encouraged.

Qualifications

• Experience in a customer-facing role, preferably within an operational context.
• Ability to manage a portfolio of customers with high service standards.
• Strong communication skills for engaging with various stakeholders.

Responsibilities

• Manage customer service inquiries within tight Service Level Agreements.
• Lead planning meetings and report back on progress.
• Provide support and training on the EPA Pro system.

Skills

Customer service

Problem-solving

Stakeholder engagement

Compliance understanding

Job description

A reputable awarding organization in Warrington is seeking a Customer Engagement Officer to manage a portfolio of customers, providing high-level support and ensuring compliance with Ofqual standards. This hybrid role involves leading stakeholder meetings and ensuring excellent customer service. Candidates should have strong problem-solving skills and experience in a similar environment. Applications via email to our HR department are encouraged.