Central Administration Manager

Serco Canada Inc; Aldershot; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK is seeking an experienced Central Administration Manager to oversee a Housing Maintenance and Projects contract. This role involves managing a team, ensuring service delivery excellence, and driving continuous improvement initiatives. The ideal candidate will have a strong background in housing repairs and facilities management, with excellent communication and organizational skills. Benefits include a pension contribution, annual leave, and private medical cover. Flexible working arrangements are also available.

Benefits

6% employee matched pension contribution

25 days annual leave

Single private medical cover

Life assurance 2x annual salary

Qualifications

• Proven experience managing housing repairs, maintenance, and void preparation contracts.
• Ability to work under pressure and handle urgent issues.
• Strong understanding of housing maintenance and HSE compliance.

Responsibilities

• Coordinate operational administration and manage performance of admin staff.
• Analyze daily performance data for operational decision-making.
• Oversee compensation and claims processes.

Skills

Operational experience in housing repairs

Customer-focused service delivery

Strong data analysis skills

Managing competing priorities

Excellent communication skills

Tools

Microsoft Office applications

Job description

VIVO provides facilities management and accommodation maintenance for the UK military and its partners.

VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Position

Permanent, Full time

Job Description

We are seeking an experienced and motivated Central Administration Manager to play a pivotal role in the ongoing delivery of a large, high-profile Housing Maintenance and Projects contract within the UK Defence estate. This is a key leadership role within VIVO’s Regional Service Centre, responsible for coordinating operational administration, managing performance of 4 admin staff and ensuring a consistently positive customer experience.

You will lead and develop a central administration team supporting the Accommodation contract. You will be accountable for driving consistent processes across service partners and operational teams, ensuring data accuracy, system integrity and effective workflow management. A core part of the role involves analysing daily performance data to inform operational decision‑making, reporting on contract performance and supporting continuous improvement initiatives.

You will oversee the administration of compensation and claims processes, manage dependencies and interfaces with the NAMS supplier and specialist providers, and support dispute resolution where required. Working closely with internal teams, service partners and key stakeholders, you will help prepare and manage unit moves, while building strong, sustainable relationships with both client and customers. Innovation, efficiency and customer satisfaction will be central to how services are delivered, with a strong focus on improving the lived experience for residents.

About you

You will bring proven operational experience managing housing repairs, maintenance and void preparation contracts within a fast‑paced, customer‑focused environment. You will be comfortable working under pressure, able to act decisively on urgent issues while maintaining high standards of customer care. A strong understanding of housing maintenance and/or hard services facilities management service delivery, site working practices and HSE compliance is essential.

You will be a confident communicator with excellent organisational skills, capable of managing competing priorities and leading a team to meet performance targets. Strong data analysis skills and experience using Microsoft Office applications are required, alongside a track record of driving continuous improvement and implementing innovative service solutions.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.