CEDA Consumer Energy Debt Support Officer

Citizens Advice BANES; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community support organization is looking for a Consumer Energy Debt Support Officer to provide remote debt advice to clients experiencing energy debt. You will empower clients, negotiate with creditors, and support telephone debt caseworkers. This role requires excellent interpersonal and organisational skills, as well as the ability to engage with vulnerable clients. The position is a mix of office and home-based working across Stafford Borough and surrounding areas.

Qualifications

• Proven skills at working in a busy environment.
• Ability to understand written and oral information of some complexity.
• Experience engaging with vulnerable and distressed clients.

Responsibilities

• Provide debt solutions to clients experiencing energy debt.
• Support telephone debt caseworkers to deliver high-quality service.
• Empower clients with advice and negotiate with creditors.

Skills

Excellent interpersonal skills

Organisational skills

Numeracy skills

Communication skills

Job description

CEDA Consumer Energy Debt Support Officer

Apply before midday on 9 January 2026.

Job summary

Location A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.

Interviews will take place on 19 January 2026.

About the role

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be supporting the telephone debt caseworkers to deliver a high quality service.

You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.