Care Worker- Welcome & Onboarding Team

Homesupportmatters; Great Yarmouth; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading care service provider is looking for a Care Assistant for their Welcome & Onboarding Team in Great Yarmouth. The role involves providing compassionate support to new customers, focusing on their comfort and preferences. Responsibilities include assisting customers during their transition into long-term care and collaborating with the office team. Requirements include experience in care roles, a full driving license, and strong communication skills. Join us to make a meaningful impact in customers' lives.

Benefits

Premium pay rates

Mileage reimbursement (42p per mile)

Full training and paid shadowing

Clear progression routes

Qualifications

• Experience in care or support roles is a must.
• Full, clean driving licence required.
• Excellent communication skills and a caring approach.

Responsibilities

• Provide high-quality, person-centred care to new customers.
• Help customers feel comfortable and supported from day one.
• Work with office team to maintain continuity during transitions.

Skills

Experience in care or support roles

Great communication skills

Calm and reliable approach

Comfort working independently

Education

NVQ Level 2 or higher

Job description

⭐ Care Assistant – Welcome & Onboarding Team

Brand new specialist role supporting new customers

Location: Gt. Yarmouth & Northern Villages, with occasional needs to work in other areas of the business
Pay: £14.50 weekdays / £15.50 weekends + mileage

Be the friendly face who helps new customers feel at home

We’re creating a brand-new Welcome & Onboarding Team — a small group of experienced, caring people who make sure new customers have the best possible start with our service.

If you love building trust, giving people confidence, and making those first days feel smooth and positive, this role is for you.

What makes this role different?

Unlike traditional care roles, you will:

• ✨ Visit new customers only
• ✨ Work set morning and evening blocks
• ✨ Provide short-term support while customers settle in
• ✨ Help shape their routines, preferences, and comfort
• ✨ Work closely with our office team to ensure a smooth transition into long-term care

This is a great role if you enjoy variety, independence, and making a real impact during the moments that matter most.

Why you’ll love working with us

• Premium rates above local competitors
• Mileage paid (42p per mile)
• A role with meaningful customer contact
• Being part of an innovative, supportive new team
• Clear progression routes
• Full training and paid shadowing
• A friendly, communicative office team that genuinely supports you

Your working pattern

We’re looking for people who can commit to:

• Morning runs
• Evening runs
• Work every other weekend
• Travel in your own car (full driving licence required)

Hours can be flexible within these blocks.

What you’ll do

• Give high-quality, person-centred care to new customers
• Help each person feel comfortable, understood, and supported
• Ensure preferences and routines are set correctly from day one
• Work with the office team to maintain continuity
• Make sure customers are transitioned smoothly into long-term care

What we’re looking for

Essential:

• Experience in care or support roles
• A caring, calm, reliable approach
• Full, clean driving licence
• Great communication skills
• Comfort working independently

Desirable:

• NVQ Level 2 or higher
• Experience with reablement, onboarding, or transitions

A role with purpose

This Welcome & Onboarding Team is part of a long-term service improvement project. You’ll be at the heart of creating a better, more consistent experience for every new customer we meet.

If you want to be part of something fresh, meaningful, and genuinely appreciated — we’d love to hear from you.

Apply now and help us give every new customer the confident, positive start they deserve.

Please note, sponsorship is not available for this role.