Care Coordinator Prescription Clerk – Severnvale PCN

Avonlmc; Bristol; On-site; GBP 22,000 - 26,000; Part time

Job summary

A healthcare provider in Bristol is seeking a Care Coordinator to support patients in medication management and coordinate with healthcare professionals. The role involves processing repeat prescriptions, handling queries, and maintaining accurate records. Ideal candidates should possess strong communication skills and empathy. This position offers a part-time schedule of 30 hours a week, Monday to Friday, with full training provided.

Qualifications

• Experience in coordinating healthcare tasks and dealing with prescription queries.
• Ability to work collaboratively with healthcare professionals and patients.
• Familiarity with medication compliance aids and repeat prescriptions.

Responsibilities

• Process repeat prescriptions daily per established protocols.
• Handle prescription queries from various stakeholders.
• Maintain accurate patient medication records.
• Provide high-quality information to assist patient care.
• Identify patients needing support through admissions data.
• Monitor patients with long-term conditions.

Skills

Customer care

Medication management

Communication skills

Empathy

Job description

Overview

The care coordinator will be part of the Severnvale Primary Care Network (PCN). The role will involve coordinating with the work of healthcare professionals and non-clinical staff involved in the care of patients. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions including supporting the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation plus reducing medicines waste and maximising patient outcomes. The Care Coordinator Prescription Clerk will work to support patients medication management in care homes plus patients who are assessed to require medication compliance aids.

We are looking to recruit 1 member of staff to work the following hours

Monday-Friday 11:30-5:30

30 hours per week

Full training will be provided.

Main duties of the job

• To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.
• To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
• Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.
• Effectively liaise with external services, i.e. Community Pharmacies
• Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
• Proactively identifying patients through admissions and discharge data
• Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
• To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
• Coordinating the monitoring of patients long-term conditions where appropriate

About us

Severnvale PCN (Primary Care Network) comprises five GP practices in South Gloucestershire delivering services to a population of circa 33,500 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.

The PCN team includes a Clinical Director, a PCN Manager, a Community Frailty Practitioner, a Care Coordinator, 4 Clinical Pharmacists, a Pharmacy Technician, 7 Care Coordinator Prescription Clerks, 2 dedicated Social Prescribing Link Workers and First Contact Physiotherapists

Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.

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