Care at Home Scheduler

Limrauk; Clydebank; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A home care service provider in Clydebank is seeking a Scheduler to manage the scheduling system for Home Carers. The successful candidate will ensure service users receive the necessary care, coordinate Carers, and maintain records. Candidates should possess strong organisational and communication skills, along with a positive, proactive attitude. Additional benefits include a shift allowance and hybrid work arrangements.

Benefits

10% shift allowance

Hybrid working arrangements

Qualifications

• A positive attitude and passion for helping others.
• Strong organisational skills.
• Excellent communication in friendly and empathetic manner.

Responsibilities

• Manage the scheduling system for Home Carers.
• Make decisions about deploying Home Carers.
• Act as the first point of contact for service users.

Skills

Organisational skills

Communication skills

Proactive attitude

Calm under pressure

Confidence using digital tools

Job description

About the Role

Join our Care at Home team as a Scheduler. If you are passionate about making a positive impact and thrive in a role that brings new challenges each day, we invite you to support our Home Carers by managing the scheduling system and matching Carers to service users in line with their care plans.

What You'll Be Doing

• Keeping the scheduling tool accurate and up to date so service users receive the care they need.
• Making thoughtful decisions about deploying Home Carers to meet complex needs.
• Acting as the first point of contact for service users and staff, offering support and guidance.
• Collaborating with a passionate team focused on high‑quality, person‑centred care.
• Handling unexpected changes, such as Carer absences, by finding quick solutions.
• Responding to care service availability requests and liaising with Carers and providers.
• Maintaining accurate records and following procedures if safety concerns arise.
• Preparing reports to help managers plan and improve service delivery.
• Assisting with referrals and transitions of care for new service users.

Why You'll Love Working with Us

• Be part of a supportive, inclusive team where your ideas and contributions are valued.
• Experience the reward of making a real difference in people’s lives every day.
• Join a service that’s evolving to meet the changing needs of our community.

What We're Looking For

• A positive, proactive attitude and a genuine passion for helping others.
• Strong organisational skills and the ability to stay calm under pressure.
• Excellent communication skills in a friendly, empathetic manner.
• Confidence using digital tools (training provided if needed).

Work Pattern

This role operates on a rota basis with two options: 31 hours per week with two weeks of early shifts (7:00 AM–3:30 PM) followed by two weeks of late shifts (1:30 PM–10:00 PM). Four shifts per week, including weekends. Multiple positions are available.

Additional Benefits

• 10% shift allowance paid in addition to your monthly salary.
• Hybrid working arrangements to balance home and office‑based work.

Regulated Work

This post is considered regulated work under the Protection of Vulnerable Groups (Scotland) Act 2007. Membership with the PVG scheme is essential. Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG scheme update check prior to a formal offer.

Legal Disclosures

The employment for which you are applying is exempt from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975. Applicants are, therefore, not statutorily entitled to withhold information about convictions which