Cardroom Supervisor

Metropolitan Casinos; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned gaming and leisure brand in Greater London is seeking an exceptional Card Room Supervisor to oversee the London Poker Room operations. You will lead a team of Cardroom Dealers, ensuring high-quality service and memorable experiences for customers. Ideal candidates are poker experts with strong communication skills and the ability to handle various situations adeptly. Applicants must be 18 years or older with the legal right to work in the UK. Competitive salary and extensive benefits are offered.

Benefits

50% off food and beverages

Extensive rewards platform

Company sick pay

Company pension

Life assurance

Refer a friend incentive

Financial advice services

Employee health and wellbeing services

Virtual GP services

Season ticket loans

Employee assistance programme

Qualifications

• Must be at least 18 years old and legally allowed to work in the UK.
• Experience in a customer-facing role is preferred.
• Ability to handle difficult situations confidently.

Responsibilities

• Supervise the poker operation daily.
• Create memorable experiences for customers.
• Support and manage a team of Cardroom Dealers.

Skills

Poker expertise

Strong verbal communication

Resilience

Conflict resolution

Job description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

What We Are Looking For

We're looking for an exceptional Card Room Supervisor to join the London Poker Room. Reporting directly to the Poker Manager, you'll be responsible for supervising the poker operation on a daily basis. You'll be supported by a team of Cardroom Dealers as you look to ensure we continue to run a high-quality poker operation by creating memorable experiences for customers through a highly efficient, creative and engaging operation.

Who You Are

• For this vacancy we're looking for a poker expert who is at home driving and delivering on employee and customer engagement.
• You’ll be confident in dealing with all types of different people, be adept with dealing with difficult situations in a skilled and confident way and you’ll have a high level of resilience. Verbal communication skills should be second-to-none, people will enjoy your company and you’ll have the verbal skills and confidence to interact with all kinds of different people.
• Please note that for legal reasons you’ll need to be at least 18 years old and be lawfully allowed to work in the UK.

Please Note: You must be aged 18 or above and have the right to work in the UK.