Caravan Accommodation Manager

Butlins Skyline LTD; Skegness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure company in Skegness is seeking a Caravan Accommodation Manager to oversee operations in their Caravan Village. This role requires strong leadership to ensure high cleanliness standards and guest satisfaction. You will manage teams, drive operational improvements, and handle resource planning effectively. Flexibility is essential as the position operates across a seven-day week. If you're organized and passionate about creating outstanding guest experiences, apply now!

Qualifications

• Extensive operational knowledge in managing large-scale cleaning or soft-services operations.
• Ability to motivate and guide teams, setting clear expectations.
• Experience in payroll and resource planning.

Responsibilities

• Lead smooth delivery of the Caravan Village operations.
• Drive the Clean and Fault-Free (CAFF) approach.
• Manage guest satisfaction scores and performance measures.

Skills

Operational leadership

Team management

Problem-solving

Flexibility

High standards of cleanliness

Job description

Caravan Accommodation Manager

Department: Accommodation & Cleaning

Employment Type: Permanent - Full Time

Location: Skegness

Description

The Caravan Accommodation Manager is a key operational leader responsible for the smooth and consistent delivery of our Caravan Village at Butlin’s Skegness. This is a large‑scale role covering static caravans, lodges, hire fleet units, sublets, owner accommodation and all associated public areas. You lead your team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness.

A central part of the role is driving our Clean and Fault Free (CAFF) approach, embedding high expectations across the team and ensuring that every unit meets our quality standards. You will work closely with the wider Guest Services and Accommodation teams to resolve issues quickly, manage challenges proactively and continually improve the guest and owner experience. You will also be accountable for key performance measures, including Guest NPS for the Caravan Village and caravan owner satisfaction scores.

This is a fast‑paced, hands‑on leadership role that requires strong operational oversight, confident decision‑making and the ability to adapt to changing priorities.

The position operates on a five‑day working pattern across seven days, so flexibility is essential. As with all roles at Butlin’s, no two days will be the same, and you will need to enjoy thinking on your feet, leading from the front and keeping the owners and guests experience at the heart of everything you do.

About You

The ideal candidate will bring extensive operational knowledge in managing large‑scale cleaning or soft‑services operations. You will be highly organised, calm under pressure and able to balance competing priorities with confidence. A natural leader, you will have a proven ability to motivate and guide both permanent and temporary teams, setting clear expectations and inspiring people to deliver exceptional standards every day.

You will be responsible for managing payroll and resource planning for the Village, ensuring the right people are in the right place at the right time. You will work collaboratively with other departments to resolve issues quickly, maintain high standards across all areas and drive improvements that enhance the overall experience.

Above all, you will lead by example, championing high standards, promoting a positive culture and ensuring that the Caravan Village consistently delivers the quality, care and attention our guests and owners expect.